Branch Operations Specialist

Summary: Dime Community Bank (Dime) is currently hiring for a Branch Operations Specialist at its Headquarters in Hauppauge, Long Island. The Branch Operations Specialist will be responsible for supporting the Branch Operations team and the branch network. The Branch Operations Specialist also acts as one of the primary contacts for assisting branch and Private Banking staff with operational questions and issues and ensures consistent adherence to policies, procedures, and regulations through a combination of procedure authoring/revising and monitoring.

Salary commensurate with experience, ranging from $50,000 to $55,000 annually. The exact compensation may vary based on relevant experience, skills, education, training, licensure and certifications, and location.

All applicants must attach a recent resume. These are in office roles.

Responsibilities:

• Review all IRA transactions to ensure accurate documentation is completed for all transactions.


• Support branch and Private Banking network in establishing new accounts, withdrawals, RMD’s, closeout and transfers for the Banks IRA portfolio.


• Oversee and review branch and Private Banking compliance with regulatory requirements, including BSA, CIP, Reg D, Reg CC, and Reg DD.


• Support Business Process Manager and Integrated Teller applications to assist the branch and Private Banking network as needed.


• Monitor Service Desk ticketing system and assist with product knowledge.


• Write and modify branch procedures to provide instructions and create efficiencies throughout the branch and Private Banking network.


• Act as a resource for the branches, Private Banking, and other departments in resolving operational problems. Identify patterns in recurring problems and recommend procedural revisions and/or training issues.


• Act as the primary to perform File Maintenance review for the Branch Operations staff.


• Act as central contact for new consumer and business accounts. Responsible for the repository to house all related documents. Ensure that required documents are received and completed properly and set up on the system correctly. Ensure that all documents are scanned and archived correctly in Director.


• Provide support to Branch Operations staff on various departmental functions such as Year-End reporting, IRA account monitoring, Sox testing, testing workflows on Expedite and Quality Assurance Reviews/Audits.


• Provide support to the Deposit Operations Department as required.


• Perform other duties as assigned.

Qualifications:

• College degree preferred or a combination of education and experience.

• Minimum 2+ years’ banking experience preferred.


• Knowledge of all IRA rules and regulations.


• Experience and knowledge of banking regulations.

• Self-starter with demonstrated ability to work both independently and efficiently.


• Outstanding time management skills and interpersonal skills.


• Ability to work with all levels within the organization.


• Possess excellent oral and written communication skills.


• Organized and detail oriented and exhibit flexibility and willingness to work at a rapid pace.


• Excellent critical thinking and problem-solving skills.


• Proficiency in Microsoft Office and various banking third-party platforms.

• Must be able to find a high-volume, dynamic, and team-focused environment engaging.