Branch Operations Specialist

Who are we?

For over 160 years, C&N has been committed to creating value through lifelong relationships with our customers, communities, shareholders, and teammates. What sets us apart from other banks is our unwavering dedication to embodying our values of teamwork, excellence, respect, responsibility & accountability, integrity, and having fun in everything we do, daily.

From partnering closely with our customers and guiding them toward their life aspirations to supporting our local communities through our many initiatives, including “Giving Back, Giving Together,” to making the best decisions for the long-term interests of our shareholders, C&N is committed to being the only financial institution that our customers will ever need.

At the heart of what we do are our employees! C&N is a team of passionate, imaginative professionals dedicated to making a positive difference. We believe in fostering a culture where every employee thrives. Join us to be part of a team that values innovation, collaboration, and excellence, where your career aspirations are supported, and your talents are appreciated.

Who are you?

You are an experienced professional in retail banking, ready to take your leadership skills to the next level. We’re looking for a driven and detail-oriented Branch Operations Specialist to oversee and enhance the operational efficiency of our branch. In this role, you’ll play a key part in ensuring smooth daily operations, from teller functions to delivering exceptional customer service, all while implementing established policies and procedures. If you're passionate about being part of a dynamic team and eager to advance your career, C&N is the perfect place to thrive!

You will be responsible for:

1. Overseeing and ensuring the efficient, effective, and professional operation of the retail branch. This involves implementing policies and procedures for safe and secure operations, while also ensuring the branch meets satisfactory audit standards.


2. Assisting with teller functions, such as handling transactions for deposit accounts, loans, and retirement accounts, while delivering excellent customer service by utilizing your knowledge of the bank’s products and services.


3. Collaborating with the Community Office Manager to supervise, lead, and coach the branch team. This includes training employees, ensuring they perform effectively, guiding them on policies and procedures, and assisting with onboarding new staff.

Requirements:

Education & Experience – You will need a high school diploma or general education degree (GED) AND 2-4 years of previous related experience in cash handling and/or customer service setting, preferably in a banking environment OR an equivalent combination of education and experience.

Skills – You should possess well-developed abilities and a proven track record in the following areas:

• Strong attention to detail and organizational skills.


• Excellent communication and interpersonal abilities.


• Proven leadership skills, with the ability to motivate and guide a team effectively.


• Strong critical thinking and problem-solving abilities to navigate complex situations.


• Ability to work independently, manage multiple tasks simultaneously, and make sound decisions under pressure.

Key Competencies – The combination of skills, behaviors, and attributes required to perform effectively in a role and achieve organizational goals include:

• Customer Focus: Delivers tailored solutions, exceeds expectations, and builds strong customer relationships.


• Customer Focus: Delivers tailored solutions, exceeds expectations, and builds strong customer relationships.


• Interpersonal Savvy: Builds positive relationships across levels, functions, and cultures with diplomacy and tact.


• Action Oriented: Acts quickly on challenges, seizes opportunities, and tackles tough issues with a positive attitude.


• Business Insight: Understands business operations, market trends, and applies knowledge to drive results.

Why C&N?

C&N is a team – people working together for a common goal – the success of our customers. 

You will achieve & grow along with C&N customers,

You will develop & learn along with your teammates,

You will contribute & be rewarded along with our shareholders,

And you will share & celebrate along with our communities.

C&N’s a total rewards package and a collaborative and supportive culture. The C&N workplace culture has been a repeat recipient of the NBRI Circle of Excellence award, acknowledging a strong culture created by our team for living our values every day.

In combination with a competitive salary, C&N also has a robust benefit offering, including:

• Paid Time Off (vacation, personal, and sick, family sick, and community service)


• 401(k) – pretax and ROTH eligible contributions with a safe harbor match


• Employee Stock Ownership Plan


• Health, Dental, and Vision Coverage (including options that are 100% employer-paid for employee-only coverage)


• Health Savings Account


• Flexible Spending Accounts – Medical and Dependent


• Employer Paid Life Insurance


• Employer Paid Disability Coverage


• Many more voluntary coverages to customize around your needs


• Education & Development Programs, including Tuition Reimbursement


• Support for Personal and Professional Development