Branch Service Representative

Serving the South Sound Since 1934

Our commitment to the South Sound is generations in the making. As a not-for-profit credit union, we are here to help you succeed. With branches throughout Tacoma & Pierce County, we are in your community every day. It will not take long for you to experience what our founders meant by “People Helping People.” We know that our employees are an important part of our mission. We believe in creating a collaborative space that allows employees to grow and develop while maintaining their individuality. We understand the profound effect that one organization can have in serving a community. We value diversity, equity, inclusion, and belonging – we value you! Come see the TAPCO difference.

Position Purpose

The Branch Service Representative is responsible for performing miscellaneous back-office operational functions to ensure excellent member service. This position will liaise with internal and external stakeholders to resolve issues. Provides prompt and accurate transactions in alignment with credit union policy and procedure while ensuring positive experiences through a consultative, empathetic, and personalized service approach.

Base Expectations

Embraces and lives TAPCO's Values.

• We are People-Centric
• We are Curious
• We are Inclusive
• We are Collaborative
• We are a Trusted Partner

Core Competencies

Member Focus: Build strong relationships inside and outside the organization while delivering member-centric solutions.

Instills Trust: Building trust by making good and timely decisions while consistently achieving results, even under challenging circumstances.

Drives Results: Making good and timely decisions while consistently achieving results, even under challenging circumstances.

Cultivates Innovation: Creating new and better ways for the organization to be successful even during times of uncertainty.

Position Responsibilities

• Processing mail, ACH, online checks through RDC and ATM’s, process return checks, shared branching adjustments, online stop pays, skip pays, visa card fraud, account maintenance, wires, subpoenas and garnishments. 
• Charge off negative balance and fraudulent accounts, file reports with Telecheck and Chexsystems, and work with members for repayment of funds. 
• Responsible for documentation for IRA’s and HSA's, processing RMD’s, and balancing transaction activity.
• Review all documents and compliance related to deceased accounts and disburse funds to the appropriate parties.
• Perform Safe Deposit Box reporting for all branches to collect funds for past due payments. 
• Receive checks from all branches, log and balance them with accounting. 
• Balance money orders and gift cards, process reward gift cards and notify members. 
• Assist members to identify, process and recommend solutions based on members’ needs. Takes initiative to utilize all available resources to ensure members are assisted completely. 
• Participate in procedure development for Branch Support functions. 
• Embeds diversity, equity, inclusion, belonging, and accessibility (DEIBA) into your daily workflow.
• Demonstrates an understanding of and adheres to the requirements of all federal, state, and local laws, including those of the Bank Secrecy Act (BSA) and the Office of Foreign Assets Control (OFAC), as it specifically relates to the job functions. 
• Assumes responsibility for other duties as assigned.

Position Qualifications

• High School diploma, or equivalent.
• 1-3 years’ experience in branch operations, including teller services, member service and/or loan administration. 
• Knowledge of consumer lending practices and federal/state consumer lending regulations. 
• Ability to perform math calculations (addition, subtraction, multiplication, division, percentages). Understanding of bookkeeping and accounting. 
• Good verbal communication skills.
• Professional appearance, dress and attitude. 
• Ability to use related computer software, Microsoft Office products and business equipment, including adding machine, copy machine, coin and money counting machines.
• Flexibility is necessary as an employee’s job responsibilities may change at any time during employment. 

Position Working Conditions

• The work environment is an office setting 
• Movements frequently and regularly required using the wrists, hands and/or fingers
• Frequently required to sit and stand for longer periods of time

 Salary: Starting at $21.12 (depending on experience). 

Benefits

TAPCO offers a comprehensive benefits package:

• 100% Employer-paid medical, vision, prescription, and dental insurance option for all employees.
• 50% Employer-paid spouse coverage.
• 65% Employer-paid dependent children coverage
• Flexible Spending Account (FSA)
• Dependent Care FSA
• Health Savings Account (HSA)
• 401(k) Plan with up to 7% match
• 100% Employer-Paid Life Insurance/AD&D package
• Paid Vacation and Sick Time
• 11 Paid Holidays + 1 Floating Holiday
• Optional Short- and Long-Term Disability
• Employee Assistance Program
• 40 paid volunteer hours
• Shared Bonus Plan (when company goals are achieved)

Diversity, Equity, Inclusion, Belonging, and Accessibility (DEIBA) Purpose Statement

TAPCO embraces diversity, equity, inclusion, belonging, and accessibility (DEIBA) and is committed to creating a workplace where all stakeholders involved, regardless of gender, race, ethnicity, national origin, age, sexual orientation, identity, education, or limited mobility and abilities, feel valued and respected.

• We are committed to include diversity, equity, inclusion, belonging, and accessibility at the center of our work.
• We are committed to nondiscriminatory practices and provide equitable opportunity for all.
• We respect and value diverse life experiences and heritages and ensure that all voices are valued and heard.
• We welcome every person to bring their authentic perspective and experience to advance our mission.
• We focus on real people's experiences to uncover and address systemic inequities.
• We address our gaps and inequities through products, practices and policies that uplift our employees, members, and community.
• We put allyship into action every day.
• We value the seen and unseen qualities that make you who you are.

Equal Opportunity Employer Statement

TAPCO Credit Union is an equal opportunity employer that is committed to diversity and inclusion in the workplace. As a people-centric organization, we believe every employee and applicant has the right to work in surroundings that are free from all forms of unlawful discrimination. TAPCO does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service or veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. Equal employment opportunity applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs, termination, layoff, leave of absence, and general treatment during employment.