Branch Service Representative

Summary/Objective: The Branch Services Representative is responsible for sales and ensuring the timely maintenance of account services while responding to customer inquiries concerning their account profile.  The primary component of this position is responsible for sales and service of deposit products like Checking, Money Market, Savings, and Sweep accounts, and secondary sales of related product services like ACH, Merchant Services, Over Draft Protection Credit Cards, including credit approval as delegated for the Overdraft Protection product and Credit Cards applications.

Essential functions:

·         Controls the processing of all in-clearing and transit items. 

·         Prepares timely checking account statements.

·         Processes all exception forms. 

·         Interacts with branch offices and customers concerning areas of concern involving checking and savings accounts.

·         Settles General Ledger accounts as assigned.

·         Coordinates return items with branch managers and sends notices to customers. 

·         Provide a variety of routine financial transactions in person, via telephone, and by mail.

·         Set up and answer questions about First Northern Bank's online banking system, including mobile banking and bill-pay services.

·         Educate new and existing customers about banking products and services.

·         Open, close, and maintain Checking, Savings, CDs, SDB, and IRAs.

·         Redeem Certificates of Deposit Accounts for customers.

·         Scan and index documents into the financial institution’s software system. 

·         Run customer information through the software system and OFAC before opening accounts as part of the New Account Opening Process.

·         Issue and provide maintenance of Credit Cards that have been approved.

·         Collect information from customers wishing to file Debit Card disputes and provide provisional credit.

·         Assist as Back-Up teller as needed.

·         Pull and analyze Credit Reports for customers applying for Overdraft Protection (ODP) and Credit Cards.

·         Review daily reports to monitor activity and balances.

·         Check New Accounts for accuracy and to ensure all appropriate documents are obtained from customers.

·         Participate as able with branch marketing and community involvement events.

• Additional duties as assigned as it relates to the position.

Competencies:

·         Knowledgeable of bank policies, procedures, and regulations

·         Attend training on bank/job-related topics

·         Willing to work on other projects as necessary

• Detail oriented


• Candidate must be a people person


• Candidate must act professionally at all times


• Able to handle confidential information


• Proficient in Microsoft Suite (Word, Outlook, PowerPoint, and Excel)

·         Ability to work both independently and as part of a team

• Computer savvy: able to learn new software quickly


• Self-motivated and persistent in following through and learning quickly


• Excellent communication skills – both verbal and written


• Problem solver


• Independent decision maker within authority limits


• Commitment and continuous demonstration of ethical behavior and willingness to adhere to all company policies and current financial legislation.


• Conform to the Bank’s core values which are:

o    Exceptional Customer Service- Everyone matters, always.

o    Family Driven- Ours, yours, we put family first.

o    Community Focused- Our communities are the backbone of our business.

o    Communication- Open, clear, and honest communication is key.

o    Teamwork- Individuals working together to achieve a common goal

Education/Qualifications:

• A high school diploma or equivalent


• Previous cash handling and banking experience is preferred but not required with the right candidate with the motivation and ambition to learn.  

Supervisory:

This position has no direct supervisory responsibilities and may serve as a mentor for other positions in the organization.

Working Conditions

• Normal office environment.


• While performing the duties of this job, the employee is regularly required to stand; walk; use hands to type, carry, handle, and feel objects; reach with hands and arms; talk or hear. The employee must occasionally lift and/or move up to 25 pounds and more with assistance. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus


• Occasionally exposed to upset customers during everyday activities and other banking services.

First Northern Bank is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristics.  First Northern Bank will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business.  If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact us at 307-684-2211.

*The work environment characteristics described here represent those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

This document describes this job's general content and performance requirements. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements and does not imply a contract.