Branch Specialist Technical Support

• Ensure customer quality and service expectations are met. 

• Assist customers in preparing paint specifications to meet product applications. 

• Troubleshoot on-line technical problems such as correcting batches and formulation of products. 

• Advise customers of product line changes and improvements. 

• Maintain expertise in equipment use and surface preparation. 

• Shade product batches using intermix system. 

• Assist customers with product inventory control/re-ordering. 

• Train customers on product knowledge and application methods. 

• Evaluate product complaints and decide the best way to resolve the problem. 

• Assist sales reps by preparing samples, panels, etc. for presentations. 

• Coordinate technical service issues between branch, sales reps and product service room. 

• Maintain customer technical service issues on file for follow-up.

• Maintain facility to S-W standards through proper maintenance, repair and housekeeping. 

• Identify facility problems and make recommendations. 

• Follow designated loss prevention, security and safety practices according to policy and correct or 
  report non-compliance of appropriate procedures/policies. 

• Must be familiar with the proper, handling, storing, labeling, cleaning up spills, disposing of and 
  filing all paperwork associated with hazardous material/waste. 
   

Additional Duties:

• Troubleshoot and resolve customer problems with spray equipment. 

• Document and refer potential wholesale leads to appropriate sales rep. 

• Operate all material handling, color matching, tinting, mixing and lab testing equipment as required 
  and in a safe manner. 

• Assist with physical inventory. 

• Assist with color blending, warehouse and delivery responsibilities as needed. 

• Other duties as assigned.