Branch Supervisor

Description

Are you looking for a new opportunity in a welcoming, team-oriented environment? Join our independent agency where we take pride in providing exceptional service and building lasting client relationships. Murphy Insurance Agency is seeking a Personal Insurance Branch Supervisor to lead our dynamic Groton team. If you're passionate about helping people and thrive in a collaborative setting, we'd love to connect!

The hours for this full-time, in-office position are: M-TH 8am-4:30pm; F 8am-4pm.

What You'll Be Doing

As a Personal Lines/Insurance Branch Supervisor, you'll be accountable for branch operations of the agency, service and marketing, and staff management. 

Key Responsibilities:

• Supervise day to day activities of all branch employees 
• Review current coverage, assess client needs, and recommend appropriate insurance solutions
• Clearly explain coverages, exclusions, and policy changes to clients
• Use carrier and agency systems to generate documents and respond to client requests
• Communicate current industry trends, product updates, technology tools to staff 
• Support your team by providing technical answers and resources on insurance and technology
• Resolve escalated customer service concerns
• Participate in employee selection process for branch office; train and onboard new hires
• Conduct employee performance appraisals as required
• Participate in supervisor staff meetings

Requirements

What We're Looking For

Skills & Qualifications:

• Excellent communication skills, organizational skills, and ability to respond to requests effectively and efficiently
• In-depth knowledge of current computer system functions, input procedures, codes, reporting capabilities for all carriers
• Solid understanding of Agency workflow procedures
• Possesses positive attitude and makes every effort to perform in the position with a can-do, upbeat approach
• Ability to develop and maintain cordial and effective working relationships with clients, co-workers, carriers, vendors and other business contacts
• Ability to communicate verbally and in writing with others to explain somewhat complex issues, receives and interprets complex information, and responds appropriately
• Proficient in Microsoft Suite of products

Experience & Licensing:

• Property & Casualty (P&C) license required
• 5+ years of experience in a personal insurance account management role required 
• 2+ years supervisory experience strongly desired
• Professional designations preferred
• Experience working within Applied EPIC agency management system a plus
• Bilingual skills helpful

What We Offer

Benefits You'll Enjoy:

We believe in supporting our team both professionally and personally. Our comprehensive benefits package includes:

• Medical, dental, vision
• HRA to help cover medical deductible
• Flexible Spending Account (FSA)
• Company-paid life and disability coverage
• 401(k) with company match 
• Paid vacation, sick time, and floating holiday
• Educational support for licensing and professional development
• Early 4PM close on Fridays
• Monthly team lunches and a fun office atmosphere full of really nice people (for the most part)
• Access to additional voluntary benefits

If you're looking for a professional home where your expertise is valued and your growth is supported, we'd love to hear from you.