Branch Supervisor

  Why Torrington Savings Bank?

Looking to grow your career at a place where community, innovation, and opportunity come together? Torrington Savings Bank offers more than just a job—we offer a supportive environment where your skills and ideas can thrive. As a trusted financial institution with over 150 years of history, we’re committed to serving our local communities while helping our employees reach their professional goals. Whether you're just starting out or looking to take the next step in your career, you'll find a collaborative culture, opportunities for advancement, and a workplace that values work-life balance. Join a team that takes pride in building relationships and delivering personalized banking experiences every day.

Current Opportunity

Overview:

The Branch Supervisor will process a complete range of Branch Operation functions while providing superior Customer Service. The incumbent to this position may also be charged with decision making and managing the branch in the event of a temporary absence of the Management staff. Branch Supervisor may be asked to assist with coaching junior employees in operational, compliance and sales functions. 

Primary Accountabilities / Responsibilities:

• Accurately process various transactions, including but not limited to:
• Deposits, withdrawals, transfers, loan payments, issue money orders and Treasurer’s Checks, redeem US Savings Bonds
• Answer complex customer queries
• Handle cash and run/balance a cashbox
• Use, balance and maintain TCR ( Cash Recycler)
• Contribute to Branch goal achievement through sales, referrals, and retention of account relationships and excellent customer service
• Identify customer needs and effectively sell and cross-sell products and services through communicating ideas, suggestions and solutions
• Ability to open all deposit accounts
• Ability to take Residential and Consumer Loan applications (NMLS Certification required)
• Obtain Notary Public
• Comply with all regulatory requirements, including accurate completion of CTR’s
• Effectively work in a team environment with emphasis on contributing to the successful execution of a Branch Business plan
• Refer customers to Bank employees who specialize in the type of problem or query they present (Mortgage Loan Originator, Commercial Loan Officer, etc.)
• Comply with established policies, procedures and work ethics
• Ability to balance Vault, ATM, and Branch
• May be assigned as the Branch Operations designee
• Responsible for supervising staff and daily Branch Operations
• Assist with coaching and mentoring of staff members to attain their highest potential in Customer Service and Operational skills.
• Perform other duties as assigned 

Knowledge and skill Requirements:

• 2-3 years of Retail Banking experience and knowledge of branch operations 
• Some supervisory experience preferred
• Effective listener and communicator
• Ability to problem-solve and make sound decisions, following bank guidelines
• Ability to handle money and recall details of transaction services
• Ability to precisely follow policies and procedures and seek out assistance as needed

Torrington Savings Bank offers an excellent benefits package which includes medical, dental, and vision coverage. We also offer company paid life insurance, short term disability, long term disability, and a wellness reimbursement program up to $350 per year. Employees are eligible to participate in our 401k plan after 6 months of service which has an employer match up to 3%. Employees may also be eligible for an additional employer match to their 401K following one year of service.

Torrington Savings Bank is an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis prohibited by law. The Bank considers applicants for all positions without regard to disability, military/veteran status, or any other legally protected status, and is committed to providing equal opportunities in terms of its recruiting and hiring practices. 

Applicants requiring reasonable accommodation in the application process should notify Human Resources. 

Torrington Savings Bank participates in e-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.A.

EOE/AA/D/V 

Torrington Savings Bank is a drug free workplace.