Branch Supervisor

What will you do?

The Branch Supervisor is responsible for supervising the Banking Specialist I & II's as well as the day to day operation of the teller line, including account overrides and opening/closing. Manage branch staffing levels and schedules in coordination with the Branch Manager to ensure coverage. Maintain customer relationships by performing efficient and accurate banking transactions; opening accounts as well as account and person maintenance.

ESSENTIAL FUNCTIONS

• Supervision of Banking Specialists I & II and the daily running of the teller line.


• Oversight of assigned branch operations in the absence of branch management.


• Assist in the daily operations of the assigned branch including deposits, withdrawals and other financial interactions.


• Assist staff members with complex transactions and the resolution of customer issues.


• Engage customers while establishing deposit accounts, and accurately processes teller transactions and ancillary services.


• Sell and cross sell bank products.


• Collaborate with Banking Specialists I and II to assist in daily branch office activities including balancing and the auditing responsibilities of vaults and ATMs; comply with bank operations and security procedures by participating in dual control functions.


• Oversee and assist in the training of new branch staff and development of current staff; cross train as needed.


• Assist in the growth and management of the branch portfolios


• Adhere to established New Valley Bank and Trust customer service standards.


• Collaborate with other departments to ensure quality and efficiency of service.


• Deliver a positive customer experience.


• Perform other related duties as assigned.

Education

• High school diploma or equivalent required.

Skills, Experience and Abilities

• 3-5 Years of progressive retail banking knowledge and experience.


• Supervisory or team lead experience preferred.


• Cash handling and customer service experience in a financial institution


• Experience in establishing deposit and loan accounts preferred.


• Adaptability and Flexibility


• Customer focus


• Quality

Physical Requirements

• Ability to stand or sit for extended periods


• Ability to lift and transport bags of coin and currency to appropriate vaults and cash drawers