Branch Support Administrator - Birmingham, AL

Description

The Branch Support Administrator provides support including data entry, customer support, and or clerical functions to ensure smooth operation of the Birmingham Branch.  

Primary Responsibilities  

• Prioritizes new unscheduled service calls for branch’s service technicians to best meet customer’s needs.
• Works closely with the branch management to coordinate technicians according to customer requests, determine schedules.
• Provides technicians with any pertinent information regarding service calls.
• Opens & closes service orders for billing upon completion to ensure accuracy.  
• Supports field service technicians in the field to resolve problems quickly.
• Collaborates with customers, manufacturers, and internal departments to determine customer needs.
• Coordinates shipping & receiving of ordered and or warranty parts.
• Generates accurate purchase orders for parts to corporate office and outside vendors.
• Communicates credit | collection guidelines & resolves situations accordingly and timely.
• Generates daily, monthly, and quarterly reports as needed.
• Other duties as assigned by management.

 Minimum Requirements:

• Must be 18 years of age. 
• Completion of a satisfactory background check and drug screen is required. 

Skills, Abilities, and Other Requirements:

• Ability to work independently 
• Strong Windows based computer skills including Microsoft Word & Excel.
• Strong attention to detail 
• Ability to answer high volume incoming customer calls and balance multiple priorities.
• Ability to effectively resolve customer issues.
• Stellar interpersonal, verbal, and written skills.

 What We Offer:

• Competitive Salary
• 401K Retirement Plan
• Paid Holidays
• Paid Vacation
• Medical and Dental Insurance
• Short-Term Disability
• Long-Term Disability Insurance (Company Paid)
• Life Insurance (Company Paid)

 Whaley Foodservice is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.