Brand Engagement Manager

Positio

n Title:

Brand Engagement Manager
Location: Fort Worth, TX, US
Careers that unlock the magic of human connection
Who we are
Pernod Ricard is a global premium spirits and wine company. We're the team behind leading brands such as ABSOLUT Vodka, Jameson Irish Whiskey, Malibu, Kahlua Liqueur, Beefeater Gin, and Avion Tequila, as well as many more superior wines and exquisite champagnes!
Working at Pernod Ricard is all about igniting conviviality in that all that we do. Derived from the French word,

convivialite ...it means human connection, authenticity, friendly, and jovial. Conviviality is energy and spirit with a splash of

je ne sais quoi

and is a core philosophy around how we live and work at Pernod Ricard. Here, we are team players, dream makers, trailblazers, movers and (cocktail) shakers. We have a passion for living life to the fullest, making a new friend every day, and realizing our potential as people and as a business!

The salary range for this role, based in Texas is $

53,000.00 to $66,300.00

,

range will vary if outside of this location. Base salaries are determined during our interview process, by assessing a candidate'sexperience, skills against internal peers and against the scope and responsibilities of the position.
Summary
TX Whiskey Ranch & Pernod Ricard are seeking qualified candidates for the position of Brand Home Engagement Manager. This person will report directly to the company's Brand Home Director and will play a key role in the company by offering the highest level of customer care & experiences to all of our guests, clients & internal teams.
Job Responsibilities
Responsible for managing TX's tour program including hiring, training, payroll & scheduling of all part-time tour guides for all public and private tours.
Manage TX's VIP membership program & all associated events and members.
Ensure consistent high levels of customer satisfaction through customer care, product & company knowledge.
Manage all incoming communications (both phone & email) in a timely and courteous manner.
Be the welcoming face that greets all guests, clients and customers that come to Whiskey Ranch.
Keep detailed counts of guests to Whiskey Ranch and log visitor information to be used for later communication & synchronization with Brand team.
Give detailed full distillery tours to all guests & clients where needed.
Assist in Ranch Store as needed with sales, restock, etc.
Assist & respond to information email inquiries and give site visits to clients as needed by Brand Home Director.
Work with associated software to ensure all Whiskey Ranch tours & TX Experiences are built & booked, up to date, on-sale, and matching the information being pushed out on social media.
Work with Sales, Marketing & Brand home to manage all bottle/experience charitable donations including tracking, correspondence & delivery to clients.
Coordinate all custom bottle orders, purchases, engraving & communication including P.O.'s for vendors and scheduling for production with Operations team.
Work as main community contact, working closely with Visit Fort Worth, Downtown Fort Worth Hotel Association, the Stockyards, and other tourist & trade groups to drive increased guest counts & revenue to Whiskey Ranch.
Work closely with Marketing to be the 'face' of Whiskey Ranch in online marketing, voice work and community events.
Work all TX branded experiences as 'Manager on Duty' as needed including help with guest check-in, tour check-in, retail sales & client relations.
Qualifications
Bachelor's degree strongly preferred.
High level of customer service experience.
Effective in problem solving.
Excellent verbal and written communication.
Advanced computer & MS Office Suite skills.
Ability to work nights, weekends and holidays as needed.
Personal Attributes
Hgh degree of integrity, accuracy, attention to detail, reliability, and commitment to consistently meeting deadlines.
Excitement for working in a fast paced, entrepreneurial environment with high level of ambiguity and change.
Self-starter, team-player and relationship-builder.
Ready to work with spirit? Read on...
Life and perks at Pernod Ricard
Proud to belong -

Just as we help to create moments that matter for our customers, we lead by example every day...bringing our whole self to work and building bonds that celebrate the human spirit, diversity, and foster deep connections.
Empowered to soar -

We set high expectations and seek to get the most out of life. Through flexibility and a hybrid workstyle, as well as unique learning opportunities, generous tuition reimbursement, and one-of-a-kind learning programs, we passionately grow our skillset.
Committed to care -

We are deeply committed to the long-term sustainability of our people, our industry, and our planet. We call this return on responsibility. From environmental sustainability to supporting local communities, our commitment is steadfast.
Inspired to dream -

We treasure new experiences and are proud to develop as people, not job titles. From rich immersive learning programs in Paris to exciting high-profile events, we blend a love of exploration into all that we do.
Our hybrid work style
At Pernod Ricard North America, our work philosophy celebrates the magic of human connection with the flexibility needed to provide one's most meaningful contribution. Our hybrid teams will work remotely the majority of the time and unite on-site two days per week or 40% of the time. Our team is empowered to start and finish their day at a time that works best for their lifestyle with the whole team available during the core hours of 10am-3pm.
Plus, great benefits and perks to toast to a life filled with support including:
Competitive compensation including performance bonuses
Domestic & international career development opportunities
Competitive paid time off plan + wellbeing days
Medical, dental, vision and life insurance
Product allowance to enjoy on Pernod Ricard products
Gym reimbursement
Employee Assistance Program
BetterUp Care wellness benefits including nutrition, sleep, executive coaching, etc.
And much, much more! Check out PRUSABenefits.com to view our extensive people programs and support.
Pernod Ricard USA is an Equal Opportunity Employer. It employs qualified individuals based solely on ability, training and experience, and does not and will not, discriminate for or against any employee or applicant for employment or promotion based upon actual or perceived race, color, religion, sex, age, disability, national origin, citizenship, marital status, sexual orientation, gender identity, genetic information, military service or any other classification protected by law. Offers will be subject to United States local terms

.
Job Posting End Date:
Target Hire Date

:
2024-07-30

Target End Date :