Branded Cards and Lending SVP, Escalations, Sales Practices, and Issues Management

The Compl Bus Control Group Mgr is accountable for management of complex/critical/large professional disciplinary areas. Requires a comprehensive understanding of multiple areas within a function and how they interact in order to achieve the objectives of the function. Applies in-depth understanding of the business impact of technical contributions. Strong commercial awareness is a necessity. Generally accountable for delivery of a full range of services to one or more businesses/ geographic regions. Full management responsibility of a process .

Responsibilities:

• Knowledge of the Escalations Policy, Sales Practices Process, and Issues Management Policy and Process
• Knowledge and understanding of bank regulations – Reg Z, Reg B, etc
• Regular engagement with both Legal and ICRM are necessary for Escalations, Sales Practices, and Issues Management
• Obtain Business/Legal/Compliance approvals
• Follow up with the business and second line of defense to document various Escalation Impact Assessments
• Provide explanation of risk and mitigating controls for the various processes
• Control Execution in accordance with the Manager Control Assessment management routines of assigned processes including procedure manual(s) and records management

Qualifications:

• 10+ years’ experience in Branded Cards Products
• In-depth understanding of the banking financial industry
• Consistently demonstrates clear and concise written and verbal communication skills
• Excellent communication skills – verbal and written
• Project Management Experience

Education:

• Bachelor’s/University degree / Master's degree preferred

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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