Brandermill Animal Hospital - Client Service Representative

Brandermill Animal Hospital in Midlothian, Virginia (a Richmond suburb) is a hard working, fun-loving companion animal practice boasting a positive team culture and low turnover. We offer high-quality integrative and preventative care and are AAHA accredited. We are a “high-touch” practice and feel that truly getting to know our clients and patients is an integral part of providing the best veterinary care possible. At Brandermill we proudly offer mentorship from multiple experienced veterinarians and the opportunity to join a team with strong clinical skills in the areas of wellness and dentistry.

Brandermill Animal Hospital is seeking a Full Time Veterinary Customer Service Representative to join our team!

We are searching for a candidate with strong client service skills and who thrives in a fast-paced team environment. The primary responsibility of the Client Service Representative is to ensure our clients and patients are warmly welcomed and well cared for. The ideal candidate is skilled in relationship building and demonstrates empathy when communicating in person and over the phone. As a frontline representative of our hospital, a client service representative must prioritize courtesy, compassion, and a positive attitude in all interactions with clients, patients, and coworkers. Previous customer service experience is required. Skills in conflict management and de-escalation are preferred.
Our ideal Client Service Representative should:

•    Have a desire to make a difference in the lives of our patients and their people
•    Be solution-oriented, adaptable, and resilient when faced with a challenge
•    Demonstrate emotional intelligence and communicate with confidence
•    Possess high attention to detail and be skilled in managing multiple priorities

Why work at Brandermill Animal Hospital?  
We are a busy 3-doctor, AAHA-certified, small animal and exotics practice located in Midlothian, VA. Our practice has a long history of providing excellent veterinary care to our patients, building trusting relationships with our clients, and providing a fun, rewarding, and engaging team culture. If you are passionate about helping people and animals and want a job that makes a positive impact, we’d love to talk to you about our client service position.