Breakfast Attendant

The Breakfast Attendant is responsible for setting up, maintaining, and breaking down the complimentary hotel breakfast service. This role ensures all guests receive a warm welcome and enjoy a high-quality breakfast experience in a clean, professional, and efficient environment, contributing significantly to overall guest satisfaction.

Key Responsibilities

1. Guest Service & Interaction

• Greet every guest entering the breakfast area with a warm, friendly, and professional demeanor.
• Anticipate guest needs and respond promptly to questions, requests, and comments regarding the food, beverage, or service.
• Maintain a positive, helpful attitude and ensure all guest concerns are resolved satisfactorily, escalating issues to the Front Desk or Manager when necessary.

2. Food & Beverage Setup and Maintenance

• Ensure all food items (e.g., pastries, cereals, fruit, yogurt, breads) and beverage stations (e.g., coffee, juice, milk) are stocked, fresh, and visually appealing.
• Monitor food and beverage levels constantly and replenish items quickly to prevent shortages.
• Maintain proper food holding temperatures and practice "first-in, first-out" (FIFO) inventory rotation.
• Perform light food preparation (e.g., making waffle mix, brewing coffee/tea).

3. Cleanliness & Sanitation

• Maintain impeccable cleanliness and organization throughout the breakfast service, including the serving area, tables, and surrounding floor space.
• Clear and sanitize guest tables immediately after use.
• Wipe down counters, equipment, and surfaces regularly.
• Properly store or dispose of all leftover food items and supplies at the end of the service.
• Follow all local health and sanitation regulations, including proper handwashing and glove usage.

4. Area Breakdown & Inventory

• Break down and clean all equipment, serving dishes, and the entire breakfast area immediately following the scheduled service end time.
• Complete a daily inventory checklist of all items used and communicate restocking needs to the appropriate manager.
• Report any maintenance issues, equipment malfunctions, or damaged serving items promptly.
• Ensure the kitchen/storage area is clean, secured, and ready for the next day's service.

Qualifications & Skills

• Experience: Previous experience in food service, hospitality, or a customer-facing role is preferred.
• Customer Focus: Exceptional interpersonal skills and a genuine desire to provide excellent customer service.
• Time Management: Ability to manage time effectively, prioritize tasks, and work independently with minimal supervision.
• Physical Demands: Must be able to stand for extended periods, walk, bend, lift, and carry items up to 25 pounds.
• Flexibility: Must be willing and able to work early mornings, weekends, and holidays.
• Certifications: Food Handler's Card or equivalent certification may be required by local health department standards (must be obtained within a specified time frame).

Work schedule

• Weekend availability
• Monday to Friday
• On call
• Day shift
• Holidays

Benefits

• Vision insurance
• Dental insurance
• Life insurance
• Employee discount