BREAST IMAGING WORKFLOW COORD

Answering phones and facilitating patient and provider requests Daily review of patient schedules to ensure correct orders and appointments are scheduled correctly per department protocols Obtaining and validating orders, scheduling diagnostic mammograms, ultrasounds and breast biopsy procedures Obtaining images and presenting to Radiologist for procedure review Coordination and scheduling 6-month follow-up studies Facilitate outside imaging requests Requesting and uploading prior imaging studies from outside organizations Performs all other duties as needed or directed to meet the needs of the patients and the breast centers 1. Prints or burns images to CD or pushes images via network for distribution to patients, physician offices, hospital departments, and other institutions. 2. Utilizes RIS, PACS, EMR, and other imaging applications. 3. Monitor for appropriate and timely results reporting and communicates results as needed. 4. Provides support to radiologist by making, transferring, and taking phone calls and other requests. 5. Places tele-radiology reports on appropriate image studies and performs audits as needed. 6. May call in on-call staff for STAT procedures. 7. Reboots reading stations as prescribed by Imaging Support to ensure stations are up-to-date with Windows patches and security software. Minimum Level of Education Required: High School completion / GED § Preferred educational qualifications: Knowledge of medical terminology and basic patient care preferred. Minimum Level of Experience Required: No prior job-related work experience Preferred experience: One year of experience in medical/patient care preferred. § Strong communication skills, both verbal & listening, interpersonal skill, and the ability to interact with physicians & employees from all levels of the organization as well as patients and other customers. § Work independently, requiring little supervision, as well as function as a team member. § Ability to operate in a high-stress environment and manage multiple tasks while staying focused on overall delivery of images & results reporting to customers. § Excellent customer service skills when responding to requests from customer, demonstrating the ability to analyze & prioritize customer needs in an efficient & effective manner. § Capable of adapting to changing environment and making independent decisions to adjust priorities according to situational demand. § Computer skills, including basic keyboarding and mousing skills and Windows § Ability to utilize the following systems for processing information for archiving & retrieving images & reports as well as train new staff members in their use & application in the administrative environment: Radiology Information System Picture Archival & Communication System (PACS) Electronic medical record Dictation system § Demonstrated knowledge of anatomy & medical terminology