Broadband Sales Engineer

Company:PenTeleData 

Shift:Monday-Friday, 8AM-5PM (Occasional work outside those hours)

Pencor and its subsidiaries are Equal Opportunity Employers

PenTeleData, the industry leader in data transport, Internet, Wi-Fi, security and consultative services throughout the Northeast, is seeking a motivated Sales Engineer!  If you have a strong desire to grow professionally and learn the access side of the service provider infrastructure then this is the spot for you!

As a Sales Engineer with PenTeleData, you will be the technical implementation resource for our customers who have purchased Broadband Service to be installed or upgraded. You will interact daily with both commercial customers and partners.

Qualifications:

• Associates Degree in Computer Science or related field OR 2-4 years related experience working in enterprise or service provider environments


• Completed CCNA or similar courses - current certifications preferred


• Established residency in Pennsylvania


• Valid PA Driver's License and good driving record


• Ability to travel throughout our service footprint as needed
  

The technical, or “hard skills” we need run the gamut:

• Basic networking knowledge including understanding of the TCP/IP protocols, subnetting, IPv6


• Basic understanding of IP routing (Static and BGP)


• Some understanding of how an HFC network operates from the data side


• Some experience with Cisco CLI (IOS, XE, XR) languages and WebUIs (ASDM, CCP)


• Familiarity with DHCP and how it works.


• Ability to present facts and ideas verbally and written in a logical, sequential, and understandable manner.


• Ability to remain technical while using layman terms with non-technical customers.


• Must be self-motivated and able to operate with little supervision
   

The non-technical, or “soft skills” needed include:

• Hi-level Project Management Skills - for customer turn-ups and changes


• Exceptional Customer Service Skills


• Outstanding Troubleshooting Skills – thinking logically through problems


• Ability to document findings accurately and explain them with working knowledge


• Ability to follow procedures and processes but still remain flexible for exceptional cases when they occur
   

Preferred Skills – these are “nice to have” but definitely not required:

• Understanding NAT and how to configure it on Cisco devices; this includes Static and Dynamic NAT and the ability to explain it to customers


• Basic understanding of ACLs, ASA firewalls and building VPN tunnels
  

INDLP