Broadband Support Specialist

We're looking for an experienced Broadband Support Specialist to join Rally Networks! The candidate must have excellent listening skills and be great with customers. The ideal candidate will demonstrate an eagerness to succeed, and will enjoy the opportunity to work in a team environment with an organization that values the rural communities we serve. This is a great chance to work for a family owned organization in the rural broadband industry.

Summary:

The Broadband Support Specialist is responsible for providing technical support to customers experiencing issues with their broadband internet service. This position requires a strong understanding of broadband technology, troubleshooting skills, and excellent customer service skills.

Responsibilities:

• Answer customer phone calls and emails in a timely and professional manner


• Diagnose and troubleshoot broadband internet issues


• Provide technical support to customers over the phone and via remote desktop


• Escalate complex issues to senior support staff


• Document customer interactions and support requests


• Maintain a knowledge base of broadband technology and troubleshooting procedures


• Stay up-to-date on the latest broadband technologies and trends


• Participate in training and development opportunities

Qualifications:

• High school diploma or equivalent (minimum)


• 1-2 years of experience in a technical support role


• Strong understanding of broadband technology and troubleshooting


• Excellent customer service skills


• Ability to work independently and as part of a team


• Strong written and verbal communication skills


• Proficiency with Google Suite


• Ability to work under pressure and meet deadlines

Benefits:

• Health insurance


• Vision insurance


• Dental insurance


• 401(k) (12% contributions)
  


• Flexible schedule
  


• Paid time off
  

Work Location: In person