Broadband Technician

Great Plains Communications is looking for an experienced Broadband Technician in the Omaha/Blair/Elkhorn metro area.

This position will determine the most cost-effective approach to the installation while maintaining both the customers and GPC’s standards and expectations.  Stays current with installation practices, material, standards, and codes.  Coordinates and updates both timelines and customer expectations in Project Workflow software, Sales Force software, Project Management, OSP Engineering, Central Office Engineering, CRC, Splice Coordinator, and Sales.  Identifies and repairs cable by using various testing equipment.

SPECIFIC JOB DUTIES:

Determines the most cost-effective approach to the installation while maintaining both the customers and GPC’s standards and expectations.  

Stays current with installation practices, material, standards, and codes.   

Coordinates and performs site-walk installations with customers.  

Reviews Service Order and understands what type of services are being installed.

Performs all the necessary site-preparation for installation.  

Develops a course of action and structure to accomplish objectives.

Ensures there is an adequate supply of materials to perform daily duties.

Ensures adequate supply of warehouse inventory.  

Coordinates installation with OSP Field Engineers and OSP contractors.

Coordinates installations with low-voltage inside wiring install contractors.

Performs the installation of required piping and any core-drilling at customer premise.

Performs the installation and fiber splicing of necessary fiber termination shelves and jumpers.

Verifies the availability of dedicated fiber pairs and fiber splitter ports.

Installs ONT’s and battery back-up/power supplies on required installations.

Coordinates phone number porting on required installations.

Tests and verifies that service is in working order before signs-off acceptance with customer.

Trouble-shoots both equipment and mainline drop issues during installation.

Provides Customer Premise information to Plant Records and CAD departments.   

Displays strong knowledge of construction hand-tools.

Coordinates customer premise equipment and fiber termination moves with customers.

Displays in-depth knowledge of buried and aerial OSP plant construction practices and parts.

Ensures installation clean-up meets customer satisfaction.

Interacts and participates effectively with managers, co-workers, customer, and others.

Adheres to Customer Proprietary Network Information (CPNI) policies and procedures.   

Coordinates and updates both timelines and customer expectations in Project Workflow software, Sales Force software, Project Management, OSP Engineering, Central Office Engineering, CRC, Splice Coordinator, and Sales.   

Displays knowledge and ability to use Project Workforce software.

Displays knowledge and ability to use Project Workforce software.

Displays knowledge and ability to use Sales Force software

Updates Project Management on weekly conference calls.

Notifies OSP & Central Office Engineering of any changes during customer installation.

Notifies CRC that Internet is turned-up and starts 10 notification for voice services.

Notifies Work Specialist of installation completion.   

Provides and updates existing documentation to CAD department, Fiber Splice Coordinator, Project Management, CRC, OSP Engineers, Plant Records, Purchasing, and Central Office Engineering.    

Other duties as assigned by management.

Undergraduate college or university degree or equivalent desired along with 1-3 yeasrs in Telecommunications and/or Broadband

Competitive Pay

Apply at www.gpcom.com

High-performing network, high-performing people.

Great Plains Communications is the leading fiber-driven technology provider in the Midwest, delivering fast, reliable solutions including high-speed internet and a full suite of residential and business services to nearly 200 communities across Nebraska, Colorado, Iowa and Southeast Indiana. Powered by our 19,000-mile MEF-certified, high-capacity network, we provide state-of-the-art connectivity to homes, businesses and carriers backed by custom-built strategies, expert engineering and local support. 

What sets us apart? An unwavering commitment to customer experience. From design to deployment, maintenance and beyond, our local experts craft tailored solutions and deliver personalized, ongoing support to keep communities seamlessly connected.