Buc Central Associate

Job Summary 
     
This position is part of the centralized team within the new Buc Central One Stop Center that will provide a student-focused approach by providing an exceptional, seamless service experience that supports the institutional goals of student success, retention, and graduation. The position is cross trained to provide front-line support to all undergraduate and graduate students in the functional areas of University Registrar, Financial Aid and Scholarships, and the Bursar. The position will be able to answer general questions as well as facilitate financial and interpersonal transactions. This is an on-campus position with the possibility of some remote work during inclement weather. 

Knowledge, Skills, and Abilities 

• Skilled at making sound, professional decisions and judgments and taking responsibility for decisions.
• Exceptional customer service skills and knowledge of basic service etiquette.
• Ability to write clearly, concisely, and correctly.
• Ability to engage and interact effectively with people of all ages and diverse backgrounds.
• Ability to work independently and as a team member.
• Ability to perform job functions under moderate levels of stress imposed by frequent deadlines, peak workloads, and student/public contact.
• A high degree of integrity and ability to work in a sensitive and highly confidential professional environment.
• Demonstrated knowledge of office technologies including, but not limited to, computers, scanners, internet, and Microsoft Office (Word, Excel, Access, PowerPoint, Outlook).
• Ability to multi-task and meet expectations in a fast-paced, dynamic, customer-oriented environment.
• Highly motivated, focused, and results oriented.
• Ability to make appropriate recommendations and referrals based on sound reasoning.
• Exceptional analytical, critical thinking and problem-solving skills.
• Demonstrated history of ethical and professional behavior.
• Passion for assisting customers with positivity and resourcefulness.

Required Qualifications 

• High school diploma and one (1) year or more of experience of high-volume customer service.
  
  OR 
• A combination of education and work experience. 

Preferred Qualifications 

• Associate’s Degree or higher.
• One (1) or more years of experience in higher education.

Physical Demands (as needed) 

• Sitting for extended periods (e.g., at a computer or workstation).

Compensation & Benefits

• Job Family – Student Services Associate 2
• Salary Range: $36,809.75 - $40,000.00
• For information on benefits please visit www.etsu.edu/human-resources/benefits/.

Application Instructions

• Non-exempt positions are only required to be posted for a minimum of five (5) calendar days. The closing date for this posting is subject to change without notice to applicants.

• Employment contingent on a satisfactory background check. 

ETSU is an equal opportunity employer.

University Overview

East Tennessee State University (ETSU) is an institution with over 14,000 diverse students highly ranked graduate and undergraduate programs. Located in the Southern Appalachian Mountains of Northeast Tennessee, ETSU serves as a hub for community, discovery, and service. Aligned with the institution's mission, we value efforts to engage in teaching, scholarship, creative activities, and service that involve community partners and address significant societal needs in our region and beyond. Recognized in 2024 as a Great College to Work For, recent strategic initiatives prioritize the institution’s focus on community engagement.

Disclaimer: The Job Summary is intended to describe the general nature and level of work individuals perform in this classification. It is not intended to be a complete list of all responsibilities, duties, and skills required. Management reserves the right to revise the job or require different tasks to be performed as assigned to reflect changes in the position. Employees must be able to perform the position's essential functions satisfactorily with or without reasonable accommodations.