Bursar Coordinator

Job Summary:

The Bursar Coordinator plays a key role in supporting the financial operations of the institution, primarily focusing on student accounts and billing. This role involves managing student payments, coordinating billing processes, assisting with payment plans, and providing excellent customer service to students and their families. The Bursar Coordinator ensures compliance with institutional policies and financial regulations, assists with financial reporting, and helps maintain accurate financial records.

Key Responsibilities:

Student Account Management:

• Process student payments, tuition, and fees, and post transactions to student accounts accurately and in a timely manner.
• Assist in the preparation and distribution of student billing statements, including tuition, fees and other related charges.
• Monitor and manage student account balances, including reviewing past-due accounts and initiating follow-up actions for collections.
• Provide assistance to students and families with billing inquiries, payment plans, refunds, and financial holds.
• Collaborate with other departments, such as Registrar, to resolve student account discrepancies and issues.

Billing & Payment Coordination:

• Coordinate the billing and payment processes, including setting up payment plans and managing online payment systems.
• Assist in the creation, implementation, and monitoring of payment plans, ensuring students adhere to payment schedules.
• Process and verify refunds in compliance with institutional policies and Department of Education regulations.  

Customer Service:

• Provide high-quality customer service to students, parents, and staff by addressing account inquiries and resolving billing issues.
• Educate students and families on payment options, deadlines, and financial policies to promote awareness and compliance.
• Assist in counseling students on financial responsibility and provide guidance on navigating payment systems.

Financial Reporting & Reconciliation:

• Assist in reconciling student accounts and payment records to ensure accuracy in financial reporting.
• Generate reports on student account statuses, payments, receivables, and delinquencies for review by the accountant and other administrative staff.
• Participate in the preparation and submission of financial reports as required by institutional policies and external regulatory bodies.

Policy Compliance & Improvement:

• Assist in the development and implementation of policies and procedures related to student billing and payments.
• Identify areas for process improvement and suggest enhancements to billing, payment, and collection processes.

Other Duties:

• Support the Bursar department in various tasks, including office management, special projects, and administrative duties.
• Stay current with changes in student financial regulations and institutional policies to provide accurate information and guidance.

Qualifications:

Associate’s degree in accounting, finance, business administration, or a related field (Bachelor’s degree preferred).

Minimum of 2 years of experience in student accounts, finance, billing, or related administrative roles.

Familiarity with student information systems, billing software, and online payment platforms.

Skills & Abilities:

Strong organizational and multitasking skills with attention to detail.

Excellent customer service and communication skills, with the ability to handle sensitive financial information professionally and confidentially.

Proficiency in Google Suite (Excel, Word) and financial management software(QuickBooks)

Ability to work independently as well as collaboratively within a team environment.

Problem-solving skills with the ability to address complex financial inquiries and issues.