Bus Operations Controller

The Bus Operations Control Center (BOCC) Supervisor/Controller is responsible for overseeing and coordinating the day-to-day operations of the public transit bus system from a centralized control center. This role involves real-time monitoring of bus routes, managing service disruptions, responding to emergencies, and ensuring that service runs efficiently and according to schedule. The BOCC Supervisor/Controller communicates with bus operators, maintenance teams, and supervisors to ensure a smooth, safe, and timely operation of the transit system. 

The following duties are standard for this position. The omission of   specific statements of duties does not exclude them from the classification   if the work is similar, related, or a logical assignment for this   classification.

Monitor Transit Operations:

· Use dispatch systems, GPS   tracking, and communication tools to monitor real-time bus locations and   schedules.

· Track and ensure on-time   performance of bus routes, identifying and responding to delays or schedule   deviations

Manager Service Disruptions:

· Address service disruptions,   including traffic issues, accidents, breakdowns, or other unforeseen events.

· Develop and communicate alternate   routing plans when needed to maintain service.

· Collaborate with maintenance and   road supervisors to resolve operational issues.

Communication and Coordination:

· Serve as the primary point of   contact for bus operators, providing instructions and updates regarding   schedule adjustments, route changes, and emergency situations.

· Write summary driver reports of   situations and incidents, take live notes and then edit to an understandable   summary of incident and response taken.

· Coordinate with other transit   departments, including rail or other transportation modes, to ensure   integration and consistency across services.

· Notify customers and staff of   delays, detours, and disruptions through automated systems and other   communication channels.

Emergency Response / Incident   Management:

· Respond to accidents, breakdowns,   or emergency situations with timely and clear directives.

· Coordinate with first responders,   internal emergency teams, and relevant stakeholders to ensure safety and   rapid resolution of incidents.

· Record and document incidents,   preparing reports for management review."

Performance Management / Reporting:

· Monitor key performance   indicators (KPIs) such as on-time performance, service reliability, and   passenger complaints.

· Generate reports on operational   performance, incident responses, and service disruptions.

· Analyze operational data to   recommend improvements and enhance service delivery."

· Compliance and Safety:

· Ensure all operations comply with   safety regulations and transit policies.

· Monitor bus operators' adherence   to schedules, safety protocols, and communication standards.

· Report and document any   violations, unsafe conditions, or procedural breaches.

 Education:

• High school diploma or equivalent required.

• Bachelor’s degree in transportation, logistics, public administration, or a related field is preferred.

Experience:

• 2+ years of experience in transportation operations, public transit, or a related field.

• Prior experience in a control center, dispatch, or logistics coordination role is highly desirable. 

• Ability to confidently use standard technology (i.e. Microsoft Office) and other transportation systems and software.

Requirements:

• Currently possess CDL with Passenger endorsement or able to achieve during the six (6) month probationary period.

• Able to work as needed during training to ensure ability to perform all job responsibilities.

• Ability to work rotating shifts, including nights, weekends and holidays following training.