Business Account Manager

Who We Are

Building Products Inc. (BPI) is an independently owned wholesale distributor of building materials and millwork serving the Upper Midwest for over 50 years. Headquartered in Sioux Falls, South Dakota, with multiple locations across the region, we supply building material dealers with the products, support, and reliability they need to serve their customers. Our business is built on leadership, integrity, accountability, and teamwork.

Position Overview

BPI is seeking a Business Account Manager to serve as the primary point of contact for our customers. This opportunity is ideal for someone who is independent, friendly, persuasive, and enthusiastic, with a natural sense of urgency and a commitment to delivering accurate and thorough solutions. You will communicate with customers, understand their needs, and ensure a smooth, efficient sales process. Success in this role requires the ability to build instant rapport, respond in a quick and accommodating manner, and consistently achieve high levels of customer satisfaction. This is a sales-minded role with clear production goals and targets, partnering closely with our outside sales team to drive mutual success.

This is a non-commission, inside role focused on customer service, order processing, and ERP-based order management. You will work closely with Territory Managers, operations, and production teams to support customer satisfaction and successful order fulfillment.

Key Responsibilities

• Manage a large number of incoming phone calls.
• Continued follow through with sales expectations.
• Identify and access customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid and complete information by utilizing the tools provided.
• Meet personal/customer sales targets.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Go the extra mile to engage customers.

Collaboration & Communication

• Partner with sales teams to understand customer expectations and pricing targets.
• Coordinate with purchasing to validate material pricing and lead times.
• Communicate clearly with customers to resolve questions, gather missing information, and ensure quoting accuracy.
• Maintain organized records and documentation related to orders and customer interactions.

Skills & Qualifications

• Experience in construction/remodeling or building material sales environment.
• Proficient with ERP systems.
• Proficient with Microsoft Office suite.
• Excellent math, analytical, and problem-solving skills.
• Strong verbal and written communication skills.

Why Join BPI?

• Competitive compensation
• 401(k) profit sharing plan
• Medical, dental and vision coverage
• Flexible Spending Accounts (FSA) & Employee Assistance Program (EAP)
• Paid Holidays
• Tuition reimbursement program
• Employee discount on building materials
• Career growth opportunities

Apply Today!

Building Products Inc. (BPI) is an Equal Opportunity Employer (EEO) and welcomes all applicants.