Business Analysis Associate, Chase Travel

You’ll join a collaborative team where your analysis and structured problem-solving help leaders make better decisions and drive measurable operational improvements. You’ll partner across teams, connect the dots in complex data, and help build repeatable routines that keep work running smoothly.

As a Business Analysis Associate in Chase Travel, you partner with stakeholders to define priorities, translate data into actionable insights, and support strong governance routines. You lead structured discovery, document requirements and processes, and present clear findings to a range of audiences. You also identify opportunities to streamline workflows and improve operational performance for advisors and customers.

Job responsibilities

• Partner with leaders and cross-functional stakeholders to share updates on trends, dependencies, and emerging concerns
• Analyze data and translate findings into clear insights and recommendations
• Build repeatable reporting, trackers, and tools to support operational performance and adherence to enterprise requirements
• Gather and document business requirements, current-state and future-state process flows, key handoffs, and success measures
• Facilitate information gathering sessions and synthesize outcomes into actionable documentation and plans
• Assess change requests by evaluating upstream and downstream operational impacts, customer and employee experience, and control considerations
• Identify gaps, risks, and improvement opportunities and recommend practical solutions
• Collaborate with reporting partners to uncover trends and deliver recurring and ad hoc reporting
• Maintain governance, risk, and control documentation and logs, including evidence collection and validation with process owners and partners
• Track remediation actions, milestones, and outcomes, and escalate issues within established parameters

Required qualifications, capabilities, and skills

• 2 years of experience in business analysis, operations, process improvement, reporting and analytics, governance, or risk and controls (or equivalent)
• Bachelor’s degree or equivalent practical experience
• Ability to analyze complex data sets and translate findings into clear insights and actions
• Experience gathering requirements and documenting processes, issues, actions, and decisions with strong attention to detail
• Advanced proficiency in Excel and PowerPoint
• Ability to use automation to improve reporting and repeatable processes
• Strong written and verbal communication skills, including presenting structured updates to varied audiences
• Ability to manage multiple priorities in a dynamic environment while maintaining accuracy and follow-through

Preferred qualifications, capabilities, and skills

• Experience in privacy governance, customer corrections, or travel operations