Business Analyst

Company Overview

Since 1904, the Nelson Miller Group (NMG) has been a leading partner in bringing industrial, IoT, lighting, medical, telecommunications, consumer, and aerospace products to life. We pride ourselves on solving our clients' most complex challenges in engineering design, manufacturing, and supply chain management. Our global presence and deep expertise in HMI, value-added distribution, plastics, membrane switches, overlays, touch panels, electronics, metals, and cables allow us to build strong relationships with customers and suppliers worldwide, delivering custom solutions that create value for everyone involved. Join a company with a rich history of innovation and a commitment to operational excellence.

This role is based on-site at our facility in Fitchburg, Massachusetts.

Role Overview

The Business Analyst (BA) translates business needs into clear, actionable requirements that drive process and system improvements. Partnering with stakeholders across operations, finance, and IT, this individual is responsible for documenting current workflows, defining future-state solutions, and ensuring alignment with business goals. Acting as the link between business and technical teams, this role supports solution design, testing, and validation to ensure outcomes that improve efficiency, accuracy, and decision-making.

Key Responsibilities

• Requirements & Process Analysis
  • Work with Production, Planning, Supply Chain, Quality, and Finance to understand current processes and pain points.
  • Document “as-is” and “to-be” workflows (e.g., order-to-cash, procure-to-pay, MRP/MPS, work order execution).
  • Translate business needs into clear functional requirements, user stories, and acceptance criteria.
• Systems & Solutions (ERP/MES/Other Apps)
  • Support configuration and use of ERP/MES and related systems for production, planning, and purchasing.
  • Participate in solution design, testing, and implementation for enhancements, integrations, and new modules.
  • Write test cases, support UAT, and help coordinate cutovers and go-lives.
• Continuous Improvement
  • Identify opportunities to streamline processes, reduce manual work, and improve data quality.
  • Support Lean/Kaizen initiatives with data, process maps, and impact analysis.
  • Measure and track results of implemented changes (before/after metrics).
• Stakeholder & Change Management
  • Serve as a key point of contact between operations, IT, and leadership.
  • Prepare training materials, quick reference guides, and SOP updates.
  • Help communicate changes, timelines, and impacts to end users.
  • Other responsibilities and duties as assigned

Requirements

Skills & Qualifications

• Minimum of 2-5 years’ experience in manufacturing environments.
• Understanding of MRP/MPS, BOMs, routings, inventory, and production planning concepts.
• Hands-on experience with ERP and/or MES systems.
• Epicor Kinetic experience a plus.
• Strong skills in SQL/Excel for data analysis and reporting.
• Ability to create process maps, requirements documents, and user stories.
• Strong communication skills; comfortable working with both shop floor and executives.

Education

• Bachelor’s degree in Business Administration, Finance, Economics, Information Systems, or a related field, or a technical degree, or equivalent practical experience. 

Additional Requirements

• Travel: This position requires approximately up to 20% travel to other sites.
• Compliance: Due to ITAR and / or CUI compliance requirements, this position requires candidates to be a U.S. Citizen, Permanent Resident Alien, or Protected Individual per 8 U.S.C.1324b(a)(3).
• Hiring Process: Candidates being considered for hire must successfully pass a pre-employment background check

Compensation and Benefits:

Pay Range: $65,000 - $75,000 (Pay to be determined by the experience, knowledge, skills, and abilities of the candidate, and alignment with market data)

Benefits Offered: Comprehensive benefit package including medical, dental and vision coverage; company-paid basic life/AD&D insurance, short-term and long-term disability insurance; voluntary supplemental insurances, flexible spending accounts and employee assistance program (EAP). Sick Leave, Vacation Time, and company-paid Holidays are also provided as paid time off. Nelson Miller Group also provides a 401(k) Retirement Savings Plan option with a safe harbor non-elective company contribution.

Nelson Miller Group is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran status, or any other characteristic protected by applicable federal, state, or local law.