Business Analyst

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We are looking for a Business Analyst to provide operational and technical support to legal specialists managing incoming law enforcement requests for data. This role will ensure that requests flow smoothly through our internal systems, help troubleshoot issues, and act as the first line of support in distinguishing between system-related problems and procedural/process issues.

Key Responsibilities

• Support US legal specialists by maintaining and monitoring request workflows in case management systems.


• Troubleshoot system issues and escalate as needed, while identifying when issues are procedural vs. technical.


• Document common issues and contribute to process and system improvements by partnering with product managers on future requirements.


• Assist in preparing summaries, reports, and metrics related to request volumes and response times.


• Support process improvements by identifying workflow gaps and recommending solutions.


• Ensure sensitive information is handled securely and in compliance with our company’s privacy policies.

Qualifications

• 3–5 years in operations, system support, or legal/administrative support.


• Strong problem-solving skills with the ability to differentiate system errors from process gaps.


• Proficiency with workflow/case management tools.


• Excellent organizational skills and attention to detail.


• Excellent written and verbal communication skills.


• Ability to prioritize multiple tasks and meet tight deadlines.


• Experience working with sensitive or confidential information is a plus.


• Familiarity with legal processes, privacy, or compliance regulations preferred but not required.

Key Competencies

• Collaboration: Works effectively with legal professionals, compliance teams, and cross-functional partners.


• Analytical Thinking: Reviews requests carefully to ensure completeness and accuracy.


• Adaptability: Thrives in a fast-paced, high-volume environment.


• Integrity: Demonstrates discretion and sound judgment when handling sensitive data.

LOCATION: Cupertino, California. USA.

About Monks 

Monks is the global, digital-first, data-driven, unitary operating brand of S4 Capital plc. With a legacy of innovation and specialized expertise, Monks combines an extraordinary range of global Marketing and Technology Services to redefine how brands interact with the world. Through Monks.Flow, its flagship AI ecosystem for marketing orchestration, Monks transforms marketing into a growth engine, collapsing timelines and connecting brands to culture in real time. By deploying bespoke intelligent agents across disciplines and delivering culturally relevant, high-impact creative and digital solutions, Monks solves key critical business challenges across the entire brand enterprise to help brands sustain long-term impact.

Monks was named a Contender in The Forrester Wave™: Global Marketing Services, ranks among Cannes Lions' Top 10 Creative Companies (2022-25) and remains the only partner featured in AdExchanger’s Programmatic Power Players list every year (2020-24). Named Adweek’s first AI Agency of the Year (2023) and The One Show’s inaugural AI Pioneer Organization, Monks was also awarded Business Intelligence Group’s 2025 Excellence in Artificial Intelligence Award in both the Organizational and AI Product categories. As a trusted partner to cutting-edge innovators in tech, Monks earned titles such as Optimizely Experimentation Partner of the Year (2025), runner-up for the Adobe Firefly Partner Award (2024), and Workato’s AI Visionary Customer Impact Award (2024). Additionally, Monks achieved a record-breaking number of FWAs and continues to hold the most of any partner.

We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents—and resonates with—the world around us.