Business Analyst

Job Duties

• Reviews, analyzes, evaluates, and prioritizes business and user needs.
  
• Triage user requests and tickets, assign priority and severity, and communicate effectively to all stakeholders. Maintain and prioritize CRM inbox communications.
  
• Draft and send communications to users and specific audiences related to business process upgrades, timelines, system changes, or anything relevant to the system.
  
• Formulates systems to parallel overall business strategies.
  
• Prepares solution options, risk identification, and financial analyses such as cost/benefit, ROI, buy/build, etc.
  
• Writes detailed description of user needs, program functions, and steps required to develop or modify computer programs.
  
• Prepare and document Functional and Technical Specifications for reporting and data warehouse work. Assist with business warehouse/intelligence support and enhancements.
  
• Assist with developing and drafting RFPs.
  
• Assist in deployment and management of end -user reporting tools and platforms.
  
• Work with IT and business project teams to understand reporting and data warehousing requirements and propose solutions.
  
• Document and provide knowledge transfer to the rest of the Enterprise Reporting Team for all solutions.
  
• Reviews, analyzes, and evaluates business systems and user needs.
  
• Formulates systems to parallel overall business strategies.
  
• Relies on limited experience and judgment to plan and accomplish goals.
  
• Performs a variety of tasks.
  
• Works under general supervision; typically reports to a project manager.
  
• Attends all BH CRM meetings as appropriate and assigned.
  
• Assist QA/Testing team when required by volume of work
  

Requirements

• Experience as a Business Analyst
  

Desired Skills

• Local, State, or Federal government experience
  
• Azure Devops
  
• FedRAMP
  
• HIPAA
  
• Nice CXone or other contact center suite
  
• Experienced with business process reengineering and identifying new applications of technology to business problems to make business more effective.
  
• Familiar with industry standard (including Legacy, Core, and Emerging technologies), business process mapping, and reengineering.
  
• A certain degree of creativity and latitude is required.
  
• Has knowledge of commonly used concepts, practices, and procedures within a particular field.
  
• Familiar with relational database concepts, and client -server concepts.
  
• Ability to organize, evaluate, and present information effectively.
  
• Ability to analyze, synthesize, and evaluate a variety of data for use in program development and analysis.
  
• Other required skills are technologically savvy; strong training and technical assistance skills; excellent oral and written communication skills; and highly organized and detail oriented.
  
• Required skills in the use of all necessary software necessary to execute stated duties and responsibilities (includes the suite of Microsoft Office applications such as Word, Excel, PowerPoint, Outlook).
  
• Ability to meet competing deadlines.
  
• Strong data management skills.
  
• Experience in process improvement, project management, and data management
  

Minimum Education

• Associate's Degree
  

Location

• Candidates MUST be located within 90 miles of Lansing at the time of submission (non -negotiable).
  
• Position
  is a hybrid schedule with on -site requirements (non -negotiable): Tuesdays and Wednesdays are REQUIRED on -site days
  
• Working hours
  Monday -Friday, approximately 8:00 a.m. to
  5:00 p.m.   
  

Additional
Requirements

• Must be authorized to
  work in the United States; We are unable to offer
  sponsorships at this time
  
• Must undergo a background check
  and drug screening for employment.
  

Employment
Terms

• This is a W2 position
  
• 40 hrs per week
  
• HYBRID schedule - On -site requirements (non -negotiable): Tuesdays and Wednesdays are REQUIRED on -site days
  

About
Zenfreed

Benefits