Business Analyst

Responsibilities

• Partner with Technical Product Owners to elicit, document, and validate business and functional requirements


• Create and maintain user stories, acceptance criteria, and process flows aligned to business goals


• Facilitate workshops and interviews with stakeholders to understand needs and translate them into clear, testable requirements


• Support sprint planning, backlog refinement, and agile ceremonies as a core member of the product team


• Develop and execute test plans, test cases, and defect triage to ensure quality of delivered solutions


• Maintain domain expertise in assigned platforms (e.g., Salesforce)


• Ensure documentation and artifacts are consistently updated in project management tools (i.e., Azure DevOps, Aha!)


• Visualize workflows and identify opportunities for optimization and automation through detailed process mapping


• Collaborate with cross-functional teams to support disciplined change management and user readiness


• Stay focused on assigned platform/product area to reduce context switching and improve delivery effectiveness


• Other duties as assigned

Qualifications

Education & Experience:

Required:

• Bachelor’s degree in Business, Information Systems, or related field


• 3+ years of Business Analysis experience, including hands-on experience supporting requirements, user stories, and process design for Salesforce


• Experience supporting QA and UAT activities including test planning and execution


• Demonstrated ability to work as a dedicated member of a product or platform team

Preferred:

• Experience in DME, healthcare, or medical technology industries


• Proficiency in tools such as Visio, Miro, Azure DevOps, Excel, and PowerPoint

Knowledge & Skills:

• Strong analytical and critical thinking skills with attention to detail


• Excellent communication and facilitation skills across business and technical audiences


• Ability to manage competing priorities within a focused product scope


• Comfortable working in fast-paced, iterative environments with minimal supervision


• Strong understanding of software development lifecycle and agile methodologies


• Ability to influence stakeholders and drive clarity in ambiguous situations