Business Analyst

The Business Analyst will serve as the
discovery and analysis lead for the Documentation Recovery initiative. Working
across Information Technology and with key County stakeholders, the BA will
inventory and assess existing documentation, interview subject-matter experts,
document current-state processes and technology dependencies, identify
documentation and process gaps, and organize findings into structured inputs
for the Technical Writer and IT leadership. The work will support
cybersecurity, operational continuity, knowledge transfer, disaster recovery,
and long-term documentation governance.

• Lead discovery sessions, interviews, and
  workshops with IT teams and County stakeholders. 
  
• Inventory existing technical,
  operational, security, system, application, infrastructure, and recovery
  documentation. 
  
• Analyze and document current-state
  business and IT processes, workflows, roles, dependencies, handoffs, and
  pain points. 
  
• Create process maps, workflow diagrams,
  data/process flows, inventories, matrices, and other analysis artifacts
  using Microsoft Visio and Microsoft 365. 
  
• Identify documentation gaps, single
  points of knowledge, process risks, inconsistencies, and opportunities for
  standardization. 
  
• Gather, organize, validate, and
  prioritize requirements for SOPs, runbooks, knowledge articles, system
  documentation, and recovery documentation. 
  
• Translate SME knowledge into clear,
  structured source material and collaborate closely with the Technical
  Writer. 
  
• Facilitate review and validation sessions
  to ensure documented processes accurately reflect County operations. 
  
• Maintain a documentation backlog, status
  tracking, priorities, ownership, and dependencies. 
  
• Support development of
  documentation standards, templates, governance, ownership, review cycles, and
  repository organization
  

Requirements

Education and Certifications:

• Bachelor's degree in Information
  Technology, Information Systems, Business, or a related field, OR
  equivalent relevant professional experience. Demonstrated experience and
  quality of prior work are more important than a specific
  certification. 
  

Required Skills:

• 10+ years of demonstrated business
  analysis experience supporting complex IT and technology environments,
  with expertise in analyzing business needs and translating them into clear
  functional and technical requirements.
  
• Strong experience in requirements
  elicitation, stakeholder interviews, workshops, facilitation, requirements
  validation, and stakeholder management across business and technical
  teams.
  
• Advanced proficiency with Microsoft 365,
  including Word, Excel, PowerPoint, Teams, and SharePoint, for requirements
  documentation, analysis, reporting, presentations, collaboration, and
  project communication.
  
• Strong proficiency with Microsoft Visio
  for developing business process flows, workflow diagrams, process maps,
  system diagrams, and technical/business documentation.
  
• Extensive experience collaborating with
  technical SMEs and cross-functional teams across infrastructure,
  application development, service delivery, cybersecurity, and other IT
  disciplines to define requirements, resolve issues, and support successful
  technology implementations.
  

Preferred Skills:

• Experience supporting documentation
  recovery, IT operational maturity, knowledge-management, and
  process-standardization initiatives, including development and maintenance
  of SOPs, process documentation, and operational knowledge bases.
  
• Strong experience documenting
  cybersecurity, IT infrastructure, disaster recovery, business continuity,
  and IT service-management processes, ensuring documentation is accurate,
  consistent, and aligned with operational requirements.
  
• Hands-on experience with SharePoint-based
  documentation repositories, including document organization, version
  control, access management, collaboration, and documentation governance.
  
• Familiarity with recognized IT and
  cybersecurity frameworks, including ITIL, NIST, and CIS, with experience
  aligning processes, controls, and documentation with established standards
  and best practices.
  
• Experience working within government and
  highly regulated environments, supporting structured documentation,
  compliance, security, governance, and operational requirements.
  
• CBAP, CCBA, PMI-PBA, PMP, ITIL
  Foundation, or comparable professional certification.
  

Additional Skills:

• Ability to analyze undocumented or
  inconsistently documented processes and convert institutional knowledge
  into structured artifacts.
  
• Excellent written, verbal,
  organizational, and analytical skills.
  
• Ability to manage multiple
  workstreams, priorities, dependencies, and deliverables with limited
  supervision.
  

Benefits