Business Analyst

job summary:
The Business Analyst is responsible for bridging the gap between IT and the business to improve efficiency of systems and processes by assessing processes and systems utilization, determining user needs and requirements, and delivering recommendations to stakeholders. This role identifies opportunities for improving business processes by utilizing technology to eliminate problems that affect productivity, output, distribution and the bottom line. They are a technology advocate and enabler for their assigned business unit.

QUALIFICATIONS

Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is:

Five years related experience demonstrating experience and ability to understand how multiple systems interact with one another in complex environments and problem solve where the parts may be directly or indirectly related.

Experienced in stakeholder analysis, requirements engineering, costs benefit analysis, process modeling, metric creating and elicitation techniques.

Proven ability to build businesses cases that solve business and technical challenges that are supported by analysis.

Experienced pulling, analyzing and reporting on data trends. Able to share that information with others and apply it as a value add to business.

Technical writing experience (reports, business correspondence, procedure manuals, etc.).

Ability to effectively present information and respond to questions from groups of managers, customers, co-workers and vendors.

Exceptional oral and written communication skills.

strong interpersonal and consultative skills.

Analytical and detail-oriented.

Computer programs, including Microsoft Office suite of applications such as Excel with in-depth knowledge of techniques for analyzation of large amounts of data.

Proficiency in Microsoft Access, SQL, Google Analytics and Tableau
Domain specific systems experience preferred:

FINANCE: ERP experience, JD Edwards preferred., Procure to Pay

HR: Cloud based modern HR system.

OPERATIONS: ERP Experience, Customer support, call center, vehicle technologies such as onboard cameras, point of sale systems in rugged environments.

LEGAL: Contract management, document retention schedules and policies.

One or more of the following certifications preferred:

International Institute of Business Analysis (IIBA)

IIBA Entry Certificate in Business Analysis (ECBA)

IIBA Certification of Competency in Business Analysis (CCBA)

IIBA Certified Business Analyst Professional (CBAP)

IIBA Agile Analysis Certification (AAC)

IQBBA Certified Foundation Level Business Analyst (CFLBA)

IREB Certified Professional for Requirements Engineering (CPRE)

PMI Professional in Business Analysis (PBA)

High school diploma or GED required.

Bachelor's degree preferred.

Valid Driver's License.
Skill and/or Ability to:

Promotes the WASTE ZERO philosophy by making the best and highest use of all resources as well as finding ways to use waste products in ways that benefit the environment.

Develops strategies to effectively manage current and future challenges and opportunities; develops recommendations and actionable plans.

Defines issues and focus on achieving workable solutions; generates innovative ideas to develop or improve existing systems.

Demonstrates ability to use computers and technology capabilities.

Demonstrates strong proficiency and knowledge in area(s) of expertise as well as company business and proficiency in strategic and financial processes.

Communicates well both verbally and in writing; listens to and understands various viewpoints; shares relevant information timely; provides constructive feedback; maintains professionalism.

Presents ideas effectively to individuals or groups and delivers presentations suited to the characteristics and needs of the audience.

Effectively and productively engages with others and establishes trust, credibility, and confidence.

Promotes collaboration and assists others with their initiatives and efforts.

Motivates and empowers others to achieve objectives and to develop a culture where employees feel ownership in what they do.

Attracts, develops and retains good people; allows opportunities for self and others to reach their full potential; builds and shares knowledge and expertise.

Listens to and builds customer relationships; increases customer satisfaction and ensures commitments are met.

location: SAN FRANCISCO, California
job type: Permanent
salary: $102,300 - 110,300

per year
work hours: 8am to 4pm
education: Bachelors

responsibilities:
Serves as a liaison between a Recology Region and IT to provide systems support, analysis, and to leverage technology solutions to meet internal and external user needs.

Serves as the key communication link between the Regional Group Manager, Controller, HR leaders and IT Leadership.

Conducts requirements gathering by identifying and prioritizing technical and functional requirements.

Coordinates testing with the business team, supporting the creating of testing scripts and assists in the execution of testing system changes and updates.

Demonstrates strong understanding of the business unit processes and technical systems, with a primary focus on the human interaction points; what the users and system are doing (inputs, transformation, outputs) and the system capabilities.

Serves as a technical point-of-contact to explain difficult concepts to non-technical users.

Assists subject matter experts with ensuring data integrity, testing of system changes, and analyzing data flows for process improvement opportunities.

Participates in project teams from project initiation through implementation.

Executes necessary investigation, analysis, and evaluation to determine project feasibility, including cost /benefit estimates and alternative considerations (adjust current, or implement new) with current and future user capabilities in mind.

Makes recommendations to improve products, hardware, tools, software, services or process and clearly articulates recommendations.

Maintains user procedures, guidelines, and documentation for all system processes.

Researches and resolves problems, unexpected results, or process problems.

Participates in user group meetings and/or conferences to leverage industry best practices.

Provides consultative support in the development of self-service reporting and dashboards to leverage data contained in systems.

Other duties as assigned

qualifications:
Experience level: Experienced
Minimum 5 years of experience
Education: Bachelors (required)

skills:

Business Analysis
SQL
Tableau
Google Analytics
ECBA (Certificate)
IIBA (Certificate)
CCBA (Certificate)
CBAP (Certificate)

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc.

In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

Applications accepted on ongoing basis until filled.

Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

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