Business Analyst

Position: Business Analyst
Location: Troy, MI
Reports To: Executive Application Development

We believe business is simple. If you pay attention to the details in everything you do, you achieve success. Our team is tenacious, and flawlessly executes our many services. With Vehicle Lifecycle Management we focus on the detailed metrics to ensure you have the greatest return and fully utilize your assets. Every detail is considered when we build our beautiful animated engines; from design to execution of the finished product.

Description:
The Business Analyst (BA) is designed to act as an intermediary between select OEM clients and our internal IT team in the support and continued enhancement of the Company's proprietary fleet management software. The BA is tasked with gaining a thorough understanding of business processes and user needs, while applying that knowledge toward analysis and requirement specifications for continued technology solutions. The BA will configure software solutions for our internal and external clients and will consider the business implications of technology deployment to the current business environment. The overall goal is to understand the customers' objectives, write clear business requirements, and define corresponding success criteria to lay the foundation for a successful deployment.

Summary of Duties:

Successfully facilitate the configuration and deployment of asset management software and other enterprise application solutions.
Perform process analysis and will recommend alternatives based on one or more configuration solutions.
Determine benefits and potential disadvantages of solutions, allowing customers to make informed decisions.
During the deployment process, the BA will configure the software and work with Developers and Project Management teams to assess how new or modified features impact the overall system. After successful project completion, the BA will manage the customer relationship as a subject matter expert.
Offer guidance and cost estimates when customers submit new requests for software enhancement.

Primary responsibilities: Serves as the conduit between the customer (internal and external) and the software development team to deliver configuration changes to business systems
Conducts needs analysis, documents requirements and revises existing system configuration as necessary.
Observe and assist clients to document detailed customer processes through specification and enhancement documents
Perform and/or lead QA and or UAT
Ensure deployments are completed on time and within the project scope by setting clear guidelines during the configuration process
Implement the "train the trainer" approach for customer subject matter experts during all stages of deployment.
Participate in the maintenance and support of deployed software after "go live"

Minimum Requirements: Bachelor's degree in Computer Science, Engineering or Business Administration or related field
Excellent written and oral communication skills with the ability to articulate ideas to technical and non-technical audiences
Proven organizational skills with the ability to prioritize and successfully engage in multiple initiatives simultaneously
Ability to work in a team environment as a liaison between "operations" and "IT" teams
Keen attention to detail, and the ability to self-motivate and direct
Superior analytical, evaluative, and problem solving abilities
Ability to effectively collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs
Strong analytical and product management skills required, including a thorough understanding of how to interpret customer business needs and translate them into business applications and operational requirements
Understanding of relational database design, concepts and queries
Experience with client relationship management strongly preferred
Travel will be required to client sites, approximately 1 trip per month

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About Advantage Technical
With company roots going back over 30 years, Advantage Technical is an engineering and information technology services company and a national leader in the provision of technical resources today. These services include Staff Augmentation, Direct Placement, Project Resourcing and Outsourcing - delivered from 40 key market locations, by over 3500 specialized contractors, to over 500 clients across North America. Advantage Technical is a Best of Staffing Diamond Award winner for both Clients and Talent. For more information about the industries and services offered by Advantage Technical, please visit AdvantageTechnical.com.
Advantage Technical is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact us. Advantage Technical is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.
All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.