Business Analyst - Billing

As the Business Analyst – Billing, you are responsible to analyze billing and payment operations and drive process and technology improvements. This role partners cross-functionally to translate business needs into clear requirements, support solution delivery, and enhance operational efficiency, customer experience, and financial outcomes. Highly prefer experience in a corporate billing function.

In this role you will report to the Director, Customer Success, and work a hybrid work schedule from our local office (2 days in office, 3 days remotely).

Key Responsibilities:

• Lead the analysis, design, and optimization of billing and payment processes and platforms

• Evaluate business operations, data trends, and performance metrics to identify risks and improvement opportunities

• Develop process maps, use cases, and functional requirements

• Act as the voice of stakeholders, incorporating feedback from frontline teams and customers

• Collaborate with Sales, Service, Product, Finance, Accounting, and Technology teams

• Support project delivery, including requirement clarification, risk identification, and issue resolution

• Participate in testing strategy, User Acceptance Testing (UAT), and production releases

• Assist with training, documentation, and post-implementation support

• Contribute to business cases, project documentation, and operational reporting

Qualifications:

Education:

• Bachelor’s degree in Business, Information Technology, or a related field (or equivalent experience)

• MBA preferred

Experience:

• 5+ years in Business Analysis, Operations, Product, or Project Management (up to 9 years preferred)

Skills:

• Requirements gathering and process mapping

• Strong analytical and problem-solving capabilities

• Experience with SDLC methodologies (Agile/SAFe, Waterfall)

• Proficiency in Microsoft Office (Excel, Word, PowerPoint)

• Familiarity with tools such as ADO, JIRA, Confluence, Visio, Lucid, or Miro, and Smartsheets

• SQL and data visualization tools (Power Bi) experience preferred

Additional Information:

• Operates with moderate supervision, applying sound judgment to solve complex problems

• Strong communication skills with the ability to translate technical concepts clearly

• May mentor junior team members

• Travel: Up to 10% domestic travel

#LI-Hybrid