Business Analyst - Hybrid Tallahassee, FL

4 Scope of Services

The advanced business analyst will oversee and
collaborate with the various business offices to ensure that all information
required for automatic application provisioning through the SailPoint
IdentityIQ (IIQ) platform is accurate, complete, and delivered in a timely
manner.  This responsibility includes guiding business partners through
the connected‑system onboarding process within IIQ, ensuring that each
application’s attributes, entitlements, ownership structures, and lifecycle
events are correctly defined for successful integration.

The process involves understanding and
communicating the benefits of connecting business applications to IIQ. 
The position must be able to complete documentation for basic provision
details, such as improved access governance, reduced manual workload, and
strengthened compliance controls, as well as identifying any technical or
operational impacts that integration may introduce.

Requirements gathered by the Business Analyst
must be documented, then validated with stakeholders, then prioritized for
review by the IIQ team’s Senior Developer and Technical Analyst. These
technical reviewers will assess system connectivity needs, attribute mapping,
workflow impacts, and provision logic to ensure alignment with IIQ standards
and the Departments identity governance framework.

5 Education

Bachelor’s
degree or master’s degree in business administration, Communications,
Information Systems, or other related field is required. Equivalent work
experience may substitute for the educational requirement. 

6 Experience

1.    A minimum of 3 to 5
years of solid business/systems analysis experience and software development
projects is required. 

2.    Proficiency
in Microsoft Office Suite, particularly Excel, Word, PowerPoint is required. 

3.    Proficiency
in core Identity and Access Management (IAM) concepts such as entitlements, target
aggregations, and certification campaigns are required.

4.    Certified
Scrum Master (SCM), Certified Project Manager (CPM) or Project Management
Professional (PMP) is highly desired.

5.    Experience
in public sector compliance frameworks or large -scale ERP transformations,
such as the Florida PALM project, is highly desired.  

6.    Knowledge
of Rules 60GG -1 – 60GG -5, Florida Administrative Code, is highly desired. 

7.    Certified
Business Analysis Professional (BAP) is highly desired.  

8.    Experience with
directing and managing project resources is highly desired. 

9.    Knowledge of change
and release management is highly desired. 

10.  Experience with Microsoft Power BI is highly desired

11.  Experience with Microsoft DevOps is highly desired.

12.  Experience with SailPoint Identity IQ (IIQ) is highly
desired.   

7 Primary Job Duties/
Tasks

The
activities the candidates will be tasked with include, but are not limited to
the following: 

·       Requirements Intake
& Scope Definition: Act as the primary gatekeeper for new application
onboarding requests, ensuring that "as -is" access processes are
documented before proposing the "to -be" IIQ state.

·       Business -to -Technical
Translation: Serve as the technical bridge, transforming raw business access needs into
structured Provisioning Policies and Attribute Mapping requirements that your
developers can execute without ambiguity.

·       Stakeholder
Expectation Management: Conduct discovery workshops with business owners to
manage expectations regarding what IIQ can automate versus what requires
manual approval or custom workflow development.

·       Compliance &
Audit Documentation: Lead the definition of Access Certification requirements, ensuring that every
integrated application meets the audit and compliance standards defined by
your project’s governance framework.

·       Defect & Impact
Analysis: Systematically document potential operational impacts of new connectors,
proactively identifying where automated provisioning might break legacy
processes and providing mitigation strategies before implementation.

·       Validation &
User Acceptance Testing (UAT): Coordinate the validation phase by
developing test cases based on the documented requirements, ensuring that the
IIQ configuration satisfies the business owner’s needs before final sign -off.

·       Prioritization &
Backlog Grooming: Maintain the requirements backlog, ensuring that technical tasks are
correctly prioritized based on business value and compliance risk, allowing
you to manage the project roadmap effectively.

8 Job Specific
Knowledge, Skills, and Abilities (KSAs)

The
submitted candidates must be able to apply specific knowledge, skills, and
abilities in the following areas: 

1.    Business Analysis:
Ability to perform detailed research, business analysis, as -is and to -be
analysis, process modeling. Use of software tools is required and include,
but are not limited to, MS Word, MS PowerPoint, MS Excel, and SmartDraw. 

2.    System Analysis
& Design: Ability to perform System Analysis & Design using a variety
of modeling methodologies and techniques. 

3.    Facilitation:
Ability to expertly facilitate workshops and meetings with
stakeholders.  

4.    Technical
Understanding: Technical knowledge and understanding of IT infrastructure and
software development practices and techniques. 

5.    IAM
Expertise: Deep professional experience with Identity & Access Management
concepts, including entitlements, target aggregations, and certification
campaigns.

6.    Compliance
Frameworks: Familiarity with public sector compliance frameworks and
large -scale ERP transformations (e.g., Florida PALM).

7.    System
Integration: Ability to map functional requirements across complex
environments involving ServiceNow (request catalog) and SailPoint
(provisioning engine).

Additional: 

1.    Advanced
skills with Microsoft products: SharePoint, Teams, Word, Excel, PowerPoint,
and Project. 

2.    Ability
to relate to stakeholders’ needs, document their requirements, and perform
duties in the absence of staff. 

3.    Ability
to receive and give constructive criticism and maintain effective work
relationships with others. 

4.    Ability
to adjust to changing demands in a dynamic environment with diverse work
assignments. 

9 General Knowledge
Skills and Abilities (KSAs):

The submitted candidate
must be able to apply common knowledge, skills, and abilities in the following
areas:

1. Initiative:
Must be able to comprehend assignments, organize workload, and meet deadlines
with little direction. Must be able to monitor and analyze situations to
determine the next step.
2. Communication:
Can clearly convey information, in both written and verbal formats, to
individuals or groups in a wide variety of settings (i.e., project team
meetings, management presentations, etc.). Must have the ability to
effectively listen and process information provided by others.
3. Customer Service:
Works well with clients and customers (i.e., business office, public, or
other agencies). Able to assess the needs of the customer, provide
information or assistance to satisfy expectations or resolve a problem.
4. Decision Making:
Makes sound, well -informed, and objective decisions utilizing critical
thinking skills and analysis.
5. Flexibility:
is open to change, new processes (or process improvement), and new
information. Can adapt in response to new information, changing conditions,
or unexpected obstacles. Ability to receive and give constructive criticism
and maintain effective work relationships with others.
6. Interpersonal:
Shows friendliness, courtesy, understanding, and politeness to others
7. Leadership:
Motivates, encourages, and challenges others. Can adapt leadership styles in
a variety of situations.
8. Problem Solving:
Able to identify, evaluate, and use sound judgement to generate and evaluate
alternative actions, and make recommendations accordingly.
9. Team Building:
Encourages, inspires, and guides others toward accomplishing the common goal
as an equal member of the team.
10. Quality Assurance:
Knowledge of ideologies, techniques and tools for quality assurance and
control. The ability to put ideologies, techniques, and tools into practice.