Business Analyst II - Business Program Specialist

Work Location:

Mount Laurel, New Jersey

Hours:

40

Pay Details:

$28.25 - $45.00 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. The included salary range for this role takes into account multiple factors that are considered in making compensation decisions. The base pay actually offered may vary based upon candidate's skills and experience, job-related knowledge, licensure and certifications, geographic location, and other specific business and organizational needs. As TD puts career development at the forefront of our colleague experience, it is not typical for an individual to be hired at or near the top of the range for their role.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Fonctions des services habilitants de l’entreprise

Job Description:

The Business Analyst II provides support and delivery of requirements and work packages on low complexity projects/initiatives in alignment with business strategies. This role may also support team with project/program delivery.

Depth & Scope:

Leads Requirements Management/work packages for Tier 5 low to moderate risk and regulatory projects or initiatives and may contribute to Tier 3-4 projects
Sound to advanced knowledge of business analysis, project delivery practices and standards across the project life-cycle
Gain/acquire sound understanding of business and user interaction with technology throughout project delivery
Work performed under minimal management guidance and supervision
Identify and lead problem resolution
Supports and may contribute to communication and change management activities
Education & Experience:

Undergraduate degree
3+ years related experience
Customer Accountabilities:

Leads a diverse range of stakeholders; communicates effectively by adapting style and technique to a diverse audience
Analyzes impacts to customers, stakeholders, employees, process, technology solutions to achieve business results
Understands and clarifies work packages of each assigned initiative/project inclusive of constraints (time, cost, people resources) and maintains a customer-centric approach
Provides recommendations and direction based on the end to end customer experience when making decisions
Leads and owns the project deliverables related to business requirements to meet the needs of the customer, employee, and business
Assesses and ensures that customer and employee experience/stakeholder impacts are appropriately managed
Engages appropriate stakeholders to identify and manage required outcomes of projects for the business
Provides on-going communication to key stakeholders, including the project sponsor, business project owner, project/program/portfolio manager to ensure they are aware of significant changes which impact requirements delivery against the overall project
Responds to inquiries and escalates concerns from stakeholders and partners at all levels in the organization
Identifies and leads problem resolution to ensure customer needs are met
Contributes to the application of change management best practices (e.g. stakeholder analysis, gap analysis, change planning, etc.)
Collaborates with the project manager and business sponsor to identify and ensure required resources are assigned to the project for successful delivery of requirements
Ensures timely notification and escalation of possible issues/problems while assessing options and recommendations for prompt resolution
Shareholder Accountabilities:

Leads requirements management on project(s) which are based on complexity, size and budget as defined by the project governance levels
Provides leadership/guidance and supports in defining the business need or problem statement based on strategic drivers and identifies potential solutions
Identifies scope changes and completes analysis to determine impact to project benefits and risks
Facilitates and follows a structured approach to plan, elicit, analyze, document, communicate, and manage business requirements with stakeholders by applying a variety of elicitation techniques to probe, challenge and understand requirements according to the requirements management discipline
Identifies, documents and validates current state processes and works with the business and stakeholders to design the desired future state
Establishes and maintains full requirements traceability and works with the business to prioritize requirements and scope changes to ensure business needs are met
Collaborates with technology partners and provides recommendations to support development of: system requirements and design, testing plans, artifacts/deliverables to ensure business needs are met
Ensures project issues and concerns are addressed for clear articulation of business requirements (eg. Business Systems Analyst)
Proactively identifies and tracks requirements risks, issues, assumptions, dependencies, constraints and anticipates and effectively manages risks related to requirements. Aligns decisions to TD’s risk appetite
Develops mitigation plans or leads/contributes to the completion of necessary compliance/new process assessment templates
Contributes to Quality Assurance activities by supporting the development of test scripts and testing of developed solutions, including communication of issues and resolution
Adheres to Enterprise project governance controls to ensure projects meet all performance, quality and compliance standards and conforms to appropriate disciplines
Contributes to the development of the project plan and high-level work breakout session (WBS), identifies and manages key risks and decisions
Owns and completes relevant work packages through collaboration with multiple stakeholders to prepare for operational readiness, managing deadlines and adjusting to changing work priorities
Takes ownership and communicates progress on work packages, including requirements management, in a concise and timely manner, escalating issues to project manager, partners and manager where appropriate
Assesses project change requests and their impacts on requirements, checking for alignment to project benefits at all phases
Develops efficient and effective solutions through analytical problem solving
Supports implementation/post implementation activities as defined in the project plan
Employee/Team Accountabilities:

Contributes to team development of skills and capability through mentorship of junior/peer Business Analysts by sharing knowledge and experiences, leveraging best practices
Continuously enhances knowledge/expertise in business analysis to provide advice and guidance to business partners and project team regarding best practices
Leads, motivates and develops relationships with the business, stakeholders, and technology partners to develop productive working relationships
Engages, enables and leads stakeholders to agreement/consensus on the business requirements
Prioritizes and manages work load and capacity to deliver on project milestone dates
Participates in regular coaching and performance review sessions, employee surveys and action plans
Owns development plan including activities related to training, relationship building and on-the-job experiences that continually enhance individual business analysis capabilities to achieve career goals
Fosters a collaborative team environment by participating in team meetings and reward & recognition programs
Supports, mentors and provides guidance to junior level Business Analysts and peers
Contributes to a positive work environment by embracing diversity in the workplace and supporting and proudly representing TD in the community
Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

Domestic Travel – Occasional
International Travel – Never
Performing sedentary work – Continuous
Performing multiple tasks – Continuous
Operating standard office equipment - Continuous
Responding quickly to sounds – Occasional
Sitting – Continuous
Standing – Occasional
Walking – Occasional
Moving safely in confined spaces – Occasional
Lifting/Carrying (under 25 lbs.) – Occasional
Lifting/Carrying (over 25 lbs.) – Never
Squatting – Occasional
Bending – Occasional
Kneeling – Never
Crawling – Never
Climbing – Never
Reaching overhead – Never
Reaching forward – Occasional
Pushing – Never
Pulling – Never
Twisting – Never
Concentrating for long periods of time – Continuous
Applying common sense to deal with problems involving standardized situations – Continuous
Reading, writing and comprehending instructions – Continuous
Adding, subtracting, multiplying and dividing – Continuous
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition.

Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

If you are an applicant with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program at

[email protected]

. Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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