Serves as a liaison between the campus community, business units and the IT organization in to provide business process solutions to meet departmental and institutional needs. Possess a moderate level of expertise and knowledge of the business unit(s) and the enterprise or third-party systems used by the units. Analyze business unit operations and functions to identify gaps and deficiencies with unit or institutional processes and evaluate, recommend, implement and support solutions used to automate or improve processes and functions.

Essential Functions:

• 30% Assist in the redesign, analysis, development, implementation and support of business processes and systems for business units supported by the analyst. Lead business process re-engineering teams for complex business process redesign. Act as liaison between business units supported and information technology staff in upgrades and new systems and technology that is put in place of support of the business units. Translate high-level business requirements into detailed specifications for technology staff. Identify and resolve issues and conflicts with the project team(s).
• 20% Analyze issues within supported business processes and systems providing recommendations on these.
• 20% Prepare testing plans and design and maintain test scripts for the processes and systems that are supported. Conduct testing in support of upgrades and enhancements applied to supported systems.
• 10% As requested, provide ad hoc reports and queries for business processes and systems that are supported.
• 10% Maintain user and training documentation for supported business processes and systems. Provide training for primary users of systems and processes that are supported.
• 10% Maintain system configurations for business processes that are supported.

Education:

Requires a relevant Bachelor's Degree.

Licenses/Certifications/Requirements:

None.

Experience:

• Requires a minimum of 2 years experience of business or systems analysis and process improvement. Experience in defining eliciting business requirements and testing. Basic knowledge in defining and documenting business processes. An understanding of current general information technology concepts, theories, trends and systems. Strong written and verbal communication skills and the ability to effectively conduct presentations is required. Strong organizational skills and attention to detail required. Ability to work effectively with all levels of employees. Ability to adapt to and manage shifting priorities, demands and timelines.
• Experience in process improvement and change management processes.
• Experience with a higher education environment preferred.
• Experience with Blackbaud RE NXT or other donor management system preferred.
• Experience with Power Automate and Power BI preferred.

Application Instructions: In order to be considered for this position, please complete the online application and attach your resume.

Compensation: The compensation for this position is $65,560 annually.

Application Deadline: June 10, 2026.

Union Affiliation (if applicable):

For assistance with your application or attachments, please contact the Human Resources representative listed:

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Background Check Statement

The University of Akron is committed to providing a safe environment for all students and employees.  The University endeavors to protect the health, welfare and safety of all students, employees and visitors on our campus.  As such, all offers of employment with The University of Akron are contingent upon verification of credentials, and satisfactory completion of a criminal background check. Some positions may require additional credit investigation and a pre-employment driving record search. 

Non-Discrimination Statement

The University of Akron is an Equal Education and Employment Institution. View our Non-Discrimination Statement for more information. Equal Opportunity Employer, including disability/veterans.

State of Residence Statement

It is the expectation of the University of Akron that all work performed as an employee of the University will be performed in Ohio.