During this assignment, the financial business analyst will report to the State functional manager to
provide status updates on assigned tasks. The resource should be able to work independently with
minimum guidance to enhance the current application’s user interface to be interactive and self -guided
primarily in financial areas of SC Child Support Application.
Primary Responsibilities
• Work closely with the State Functional Manager and Business Analysts to identify areas for
improvement within PACSS and deliver practical, actionable recommendations.
• Analyze existing workflows to uncover inefficiencies and pain points.
• Design optimized workflows for complex processes in alignment with South Carolina business
requirements.
• Propose enhanced functionality for complex financial activities within PACSS.
• Design self -guiding workflows, including guided navigation, tooltips, and contextual assistance,
for critical areas such as order entry and financial adjustments.
• Design user -friendly features such as step -by -step wizards, contextual help, and automated
guidance to improve usability and reduce training needs.
• Conduct stakeholder interviews as needed to gain a comprehensive understanding of South
Carolina business processes.
• Collaborate with other Business Analysts to develop comprehensive test scenarios, test cases,
and provide general assistance during testing activities.
• Participate in regular functional meetings focused on user -reported issues, enhancements, and
bug triage to review progress, discuss solutions, and align on priorities.
REQUIRED SKILLS (RANK IN ORDER OF
IMPORTANCE):
1. Experience working as a Financial
Business Analyst in more than one
Child Support Systems
2. Experience working with financial
operations (such as receipts,
distribution, disbursements,
recoupment, and/or reconciliation) in
more than one Child Support System
3. Experience in system designing and
developing processes for complex
workflows
PREFERRED SKILLS (RANK IN ORDER OF
IMPORTANCE):
1. Experience with Microsoft Team
Foundation Server (TFS) and
Microsoft Test Manager
2. Experience with SQL query skills to
extract, validate and interpret data for
decision making
3. Experience with Sharepoint
REQUIRED EDUCATION:
BS Degree or equivalent work experience.
ADDITIONAL SKILLS:
Proficiency in MS Office suite
Ability to communicate (orally and written)
effectively with technical, non -technical staff,
customers/stakeholders (State and Federal)
and executives
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