Business Analyst - Quote to Cash

Be Part of a Bold New Chapter in Composites Industry, join ALTA Performance Materials

ALTA Performance Materials is the global leader in a broad range of general-purpose and high-performance grades of unsaturated polyester and vinyl ester resins, gelcoats and low-profile additives for the plastics industry.  ALTA Performance Materials are used in several global markets: including building materials; corrosion-resistant fiber reinforced plastic; recreation; transportation; and wind energy.  The business has operations in multiple locations in the US, Europe, Brazil, India and China.

For decades, we've set the standard for excellence and reliability, elevating the performance in composites. Today, we're writing the next chapter—an independent, future-focused company driven by innovation and a passion for pushing boundaries. Our strength lies in our people: experts and innovators who bring energy and purpose to everything we do. With a portfolio of premium brands and a culture built on trust, proactivity and partnership, we’re shaping the future of composites materials. Join us and help define what’s next.

We are currently looking for a Business Analyst to join our team in our Columbus, Ohio office.

Position Summary:

The Business Analyst (BA) – Quote-to-Cash is an individual contributor role responsible for partnering with commercial stakeholders to support the full customer lifecycle, from quoting through billing and trade compliance. This role spans Salesforce.com and SAP Sales & Distribution (SD) and serves as the bridge between business teams and IT delivery partners.

ALTA currently operates on SAP ECC and is preparing for a transition to SAP S/4HANA within the next year. This role will support current ECC and Salesforce operations while actively contributing to the design and delivery of future-state S/4HANA quote-to-cash capabilities. The role operates in a hosted environment and collaborates closely with MSPs and third-party vendors.

Key Responsibilities:

The responsibilities of the position include, but are not limited to, the following:

• Act as the primary IT partner for Sales, Customer Service, and Commercial Operations.

• Translate commercial strategy into executable IT demand, roadmaps, and backlogs.

• Facilitate workshops to align on process improvements, standardization, and system enhancements.

• Elicit and document business requirements across the quote-to-cash lifecycle.

• Translate requirements into clear functional specifications and user stories for Salesforce and SAP teams.

• Partner with architects and technical leads to define integration and data flows across CRM, ERP, and downstream systems.

• Functional Ownership – Salesforce & SAP SD

• Provide functional leadership across: 
  o    Salesforce.com: accounts, opportunities, quoting/CPQ concepts, workflows, reporting
  o    SAP SD: order management, deliveries, billing, returns
  o    Pricing: pricing conditions, discounting, agreements, margin visibility
  o    Global Trade: compliance, export controls, cross-border requirements

• Coordinate closely with Finance, Supply Chain, and master data teams.

• Support ECC-based quote-to-cash processes while contributing to S/4HANA transformation activities, including process redesign, testing, and cutover readiness.

• Lead UAT efforts and support hypercare post-deployment.

• Partner with third-party providers for delivery, incident resolution, and continuous improvement.

• Ensure requirements clarity, delivery quality, and alignment with service expectations.

Qualifications:

• Bachelor’s degree in Information Technology, Business, or related field

• Experience supporting Salesforce.com and SAP SD in ECC and/or S/4HANA landscapes.

• Experience with pricing and global trade processes.

• Participation in multiple end-to-end SAP and/or Salesforce projects.

• Experience working with MSPs, offshore teams, and global stakeholders.

• Strong ability to translate business requirements & business processes into technical deliverables and influence without authority

ALTA Performance Materials is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.