Business Analyst - Salesforce

Summary

Location: Hybrid from Chicago, IL

The Salesforce Business Analyst will support the ongoing development of our technology platforms such as Salesforce.com deployments and analytics. The successful candidate will have a track record of successfully improving Force.com processes, adoption, dashboards, and reporting. The Salesforce Business Analyst will work closely with functional leaders, business units, and subject matter experts to identify, develop, and deploy new business processes. This role is part analyst, technical project manager and administrator. The Business Analyst will be responsible for executing day-to-day support, maintenance, and improvement of our CRM platform. 

What You’ll Do:

•    Help serve as system administrator for the Salesforce.com environment with 530+ users.
•    Handle basic administrative functions using ServiceNow including user account maintenance (SSO, roles/profiles), reports and dashboards, workflows, and other routine tasks. 
•    Complete regular internal system audits and identify areas of improvement.
•    Help support Salesforce.com data feeds and integrations. 
•    Coordinate the evaluation, scope, documentation, and completion of new development requests. 
•    Facilitate Scrum ceremonies including stand-ups, sprint planning, and sprint retrospectives.
•    Effectively act as the liaison between our users, vendors and the Salesforce development teams. 
•    Assist new user onboarding and development to grow the Salesforce.com skill set across the organization  
•    Work independently with members of the user community to define and document development requirements. 
•    Support user acceptance testing for new Salesforce functionality. 
•    Document system processes and functions. 
 
The position responsibilities outlined above are in no way to be construed as all encompassing.  Other duties, responsibilities, and qualifications may be required and/or assigned as necessary. 

What You’ll Bring:

What You’ll Receive:

As of the date of this posting, a good faith estimate of the current pay scale for this position is $106,000 to $133,000. Placement in the range depends on several factors such as experience, skills, geography and internal equity and may change over time. This position qualifies for benefits and you will be eligible to participate in a bonus plan.

At James Hardie, we recognize that our success depends on our people. We've worked hard to build a generous and competitive benefits program that demonstrates our commitment to our employees.

• Compensation: competitive salary and bonus eligibility


• Insurance: day-one health coverage medical, dental, vision, life insurance


• Paid Time Off: vacation and company holidays


• Retirement: 401(k) with 6% match


• Investments: Employee Stock Purchase plan (ESP)


• Work-Life Balance: parental leave, wellness programs


• Purpose. Impact. Community: Sustainability Initiatives | James Hardie 

Apply now and come “home” to Hardie!                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      #LI-LM1