Business Analyst, Sr.- Marketing

Arthrex, Inc. is a global medical device company and a leader in new product development and medical education in orthopedics. The Marketing Technology team in Naples, Florida is responsible for creating websites and mobile applications for our customers and stakeholders (e.g. health care professionals, patients, sales reps, Medical Education). We are a high paced, fun, and collaborative team searching for a team member with high technical aptitude to support the web development teams. The candidate is expected to understand and interpret business problem statements, collect and document requirements, participate in test plans and perform quality assurance tasks, and support operational projects along with other business analysts on the team. The individual will perform various project management related tasks and must be detail oriented and organized in the tracking and coordination of multiple projects. A successful candidate should be naturally curious, broad understanding and regular user of websites and digital media, and a strong interest in software and technology.

Summary Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Main objective:                      

Participate and assist in the analysis, documentation, and management of business requirements throughout the project lifecycle and ensure that requirements are fully understood by all stakeholders before solutions are designed and implemented.

Essential Duties and Responsibilities:

• Assists in managing requirements gathering and analysis activities by working with stakeholders, including by not limited to, developers, system analysts, designers, QA analysts and internal/external customers.


• Assists in eliciting, capturing, analyzing, refining, articulating and documenting business requirements, user stories, acceptance criteria and documentation via approved processes.


• Assists in managing requirement changes throughout the project lifecycle.


• Balances business requirements with technical feasibility and sustainability.


• Synthesizes information into concise, readable, unambiguous language.


• Assists with product backlog maintenance and grooming.


• Collaborates closely with UX, Development, QA, and Marketing Teams


• Assists in establishing and maintaining agreements between team members on requirements.


• Participates in Agile cadence such as Scrum standup meetings, backlog grooming sessions, review and retrospective meetings.


• Assists in ensuring that appropriate project documentation is produced throughout the project lifecycle.


• Assists in developing, implementing, communicating and managing effective/strategic project schedules by working with team leads, management and/or stakeholders.


• Drives continuous improvement across Marketing Technology and Business Analyst practices by identifying and implementing enhancements to workflows, tools, and delivery processes.


• Defines, standardizes, and maintains documentation, intake, and processes in partnership with cross-functional teams and governance groups. 


• Follows project management process and supports program management office activities.


• Supports and resolves various levels of application support tickets


• Occasional travel for training, meetings or trade shows may be required.

Additional Duties and Responsibilities:

May coach and review the work of lower level professionals

Knowledge:

Complete understanding and application of principles, concepts, practices, and standards for project management and software business analysis.  Full knowledge of industry practices.

Problem Solving:

Develops solutions to a variety of complex problems.  May refer to established precedents and policies.

Discretion/ Latitude:

Work is performed under general direction.  Participates in determining objectives of assignment.  Plans schedules and arranges own activities in accomplishing objectives.  Work is reviewed upon completion for adequacy in meeting objectives.

Impact:

Exerts some influence on the overall objectives and long-range goals of the organization.  Erroneous decisions or failure to achieve objectives would normally have a serious effect upon the administration of the organization.  May be responsible for large size projects.

Liaison:

Represents organization as a prime contact on projects.  Interacts with senior internal and external personnel on significant matters often requiring coordination between organizations.

Education/Experience:

High school diploma or equivalent required 

Bachelor's degree in related field preferred

5 years of relevant industry experience required
Scrum experience highly desirable
Experience in Marketing Resource Management system, Digital Asset Management system, Atlassian tools – Jira, Confluence, Service Desk, project management systems and/or knowledge bases preferred Experience in an FDA-regulated company preferred 

Arthrex Benefits

• Medical, Dental and Vision Insurance


• Company-Provided Life Insurance


• Voluntary Life Insurance


• Flexible Spending Account (FSA)


• Supplemental Insurance Plans (Accident, Cancer, Hospital, Critical Illness)


• Matching 401(k) Retirement Plan


• Annual Bonus


• Wellness Incentive Program


• Free Onsite Medical Clinics


• Free Onsite Lunch


• Tuition Reimbursement Program


• Trip of a Lifetime


• Paid Parental Leave


• Paid Time Off


• Volunteer PTO


• Employee Assistance Provider (EAP)

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other status protected by law.