Business Analyst - Start Now

Position Details

Title: Business Analyst

Shift: Standard Business  
Interviews:   TBD
Location:    1300 Thames Street, Harbor Point Phase I Baltimore, Maryland 21230 – Hybrid (3 days in office, 2 days remote)
Pay Rate:  $ 21.34/hr
Contract Length: 12 Months
*Contract Extension or Conversion to FTE based on Performance, Attendance and Business Need*
Job Description

• The Account Surveillance and Fraud (ASF) group of the National New Accounts (NNA) Department consists of Regulatory, Policy and Procedural subject matter experts which handle U.S.A.
• PATRIOT Act verification, supporting document validation, quality control, document compliance, account closures, and offer support to Branch offices, National Operations, and other Special Product areas firm-wide.
• The Senior Servicing Representative is responsible for evaluating PATRIOT Act verification exceptions, incoming documents and inquiries, performing associated research, and making a determination as to the right course of action for each result, inquiry, or document.
• The Representative must develop subject matter expertise across the department and have the ability to apply that knowledge in determining document validity.
• The Senior Servicing Representative is also responsible for ensuring document compliance based on account type and taking the appropriate steps to remediate or close accounts that are out of compliance.

Skills Required  
Customer Focus: Must be dependable, well-organized, detailed oriented, self-starter with the ability to define work scope, tasks, and utilize resources in order to meet established Service Level Agreements. Act with a sense of urgency and a can-do attitude to address business need and accomplish goals
 

Technical Skills: Computer Literacy Microsoft Office Suite Previous experience with Legacy Brokerage internal systems is preferred Previous New Account experience is preferred Proven ability to learn other software packages
 
Education

• Bachelor's Degree REQUIRED

 
Should you accept an offer for an opportunity, with this client, we do require a background check for active and closes cases, fingerprinting, education verification, and verification of employment history for the last 7 years. You may be required to provide documentation (copy of your diploma, W2's or Paystubs) to help us verify this information.