Business Analytics and Insights Analyst

HearingLife is a national hearing care company and part of the Demant Group, a global leader in hearing healthcare built on a heritage of care, health and innovation since 1904. HearingLife operates more than 650 hearing care centers across 42 states. We follow a scientific, results-oriented approach to hearing healthcare that is provided by highly skilled and caring professionals. Our vision is to help more people hear better through life-changing hearing health delivered by the best personalized care.

Purpose Statement:

To help more people hear better by delivering high‑quality reporting and actionable insights that elevate the experience of Team Members, uphold the highest standards of patient care, and drive strategic growth across HearingLife clinics — all in alignment with HearingLife’s Core Values.

This Team Member must role-model and uphold the HearingLife Core Values:

• We create trust.
• We are team players.
• We apply a can-do attitude.
• We create innovative solutions.

Position Summary:

The Strategic Business Planning and Analytics Insights Analyst partners with leaders across Operations, Finance, Marketing, Sales, Insurance, and other business functions to provide analytical support that drives strategic and operational decision-making. This role is responsible for evaluating business performance, identifying opportunities, supporting planning activities, and delivering actionable insights that help improve organizational outcomes. As a versatile member of the Business Insights and Data Analytics team, the Business Insights Analyst works across a broad range of initiatives including business analysis, forecasting, performance management, reporting, process improvement, and special projects, helping stakeholders make data-informed decisions that support growth, efficiency, and exceptional patient care. 

Business Analysis & Decision Support

• Analyze business, financial, and operational data to identify trends, risks, opportunities, and key drivers.
• Deliver actionable insights and recommendations that support strategic and operational decision-making.
• Conduct business case analyses, opportunity assessments, and root cause investigations to evaluate performance and inform decision-making.
• Support stakeholders in evaluating the effectiveness and impact of key business initiatives.

Business Planning & Performance Management

• Support forecasting, budgeting, business planning, and performance management activities.
• Assist in developing analytical frameworks and performance measures that support organizational objectives.
• Monitor and evaluate results to identify opportunities for growth, efficiency, and operational improvement.

Reporting & Insights

• Develop, maintain, and enhance dashboards, scorecards, and visualizations that support business objectives.
• Translate complex data into meaningful insights for technical and non-technical audiences.
• Support recurring and ad hoc analytical requests across multiple business functions.

Cross-Functional Partnership

• Partner with Operations, Finance, Marketing, Sales, Insurance, and other business functions to understand business needs and provide analytical support.
• Collaborate with stakeholders to define needs, solve business challenges, and support strategic initiatives.
• Present findings, recommendations, and business insights to stakeholders and leadership.

Process Improvement & Data Stewardship

• Identify opportunities to improve business processes, reporting capabilities, and data quality.
• Support data governance efforts through the development and maintenance of business definitions, reporting standards, and analytical methodologies.
• Contribute to initiatives that improve the accessibility, consistency, and reliability of business information.

Additional Responsibilities

• Contribute to departmental projects and support team members on shared priorities and strategic initiatives.
• Assist in evaluating and implementing new reporting tools, analytical capabilities, and process improvements.
• Support knowledge sharing and adoption of the best analytical practices within the team.
• Perform other duties and special projects as assigned.

Required:

• Bachelor's degree in Business Analytics, Finance, Economics, Statistics, Mathematics, Data Science, Computer Science, or a related field.
• 3-7 years of experience in analytics, BI, finance, forecasting, reporting, or related analytical functions.
• Proven experience developing reports, dashboards, and business analyses that drive decision-making.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and commitment to data quality.

Preferred:

• Experience with business intelligence and visualization tools such as PBI, Looker, Tableau, or similar platforms.
• Experience supporting forecasting, budgeting, financial analysis, or operational performance management.
• Familiarity with SQL, relational databases, or data warehouse environments.
• Exposure to statistical analysis, predictive modeling, or advanced analytical techniques.
• Healthcare, retail, or multi-location operations experience.

The successful candidate will be:

• Curious and analytical, with a desire to understand business performance and identify opportunities for improvement.
• Comfortable working across multiple business disciplines, including reporting, performance management, forecasting, and strategic initiatives.
• Able to translate complex information into clear insights and recommendations.
• Effective at building relationships and partnering with stakeholders at various levels of the organization.
• Organized, adaptable, and capable of balancing multiple priorities while maintaining attention to detail.

Target Salary: 90k - 115k (DOE) plus Bonus

Work Location:  Hybrid schedule in Somerset, NJ preferred - Must currently reside within commuting distance.

We are an Equal Opportunity / Affirmative Action employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, sex, national origin, disability, or protected veteran status.

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