Business Application Manager II

Job Purpose: The Business Application Manager is responsible for the ongoing ownership, stability, and continuous improvement of critical business applications, with a primary focus on digital banking and core platforms. This role serves as a key liaison between business stakeholders, technology partners, and external vendors to ensure applications are well configured, thoroughly tested, and effectively supported in a regulated financial services environment.

The Business Application Manager plays a hands-on role in application configuration, testing, release coordination, issue management, and internal enablement. Success in this role requires strong attention to detail, effective cross-functional collaboration, and the ability to translate complex application behavior into clear, actionable guidance for internal teams.

Primary Accountabilities:

• Application Ownership & Configuration: Serve as the primary owner for assigned business applications, including digital banking and core platforms. Manage application configuration settings, permissions, feature flags, and environment setup. Ensure application configurations align with business needs, operational workflows, security standards, and risk requirements.
• Release & Change Management: Coordinate application releases, enhancements, patches, and phased rollouts across environments. Participate in vendor release planning, beta testing programs, and readiness reviews. Track dependencies, known issues, risks, and post-release follow-ups to ensure stability.
• Testing & Quality Assurance: Perform and coordinate hands-on functional testing across desktop and mobile platforms. Develop, maintain, and execute structured test plans and test scripts for new features, enhancements, and defect resolutions. Validate production readiness and confirm successful remediation of defects prior to release.
• Issue Management & Escalation: Identify, document, prioritize, and escalate application defects, inconsistencies, and performance issues. Manage vendor support cases from investigation through resolution, including replication, testing, and validation. Assess business and client impact, recommend interim solutions, and communicate status clearly to stakeholders.
• Vendor & Partner Management: Maintain strong working relationships with application vendors and external partners. Participate in vendor meetings, user groups, roadmap discussions, and escalation calls. Drive vendor accountability for issue resolution, enhancements, and delivery commitments. Translate vendor responses and technical detail into actionable next steps for internal teams. 
• Business Partnership & Representation: Partner closely with Product, Operations, Treasury Management, Deposits, Loans, and Technology teams. Act as the primary technical partner supporting current application functionality and future enhancements. Support internal teams during testing cycles, production incidents, and client-impacting events. Help prioritize work and enhancements based on risk, business impact, and operational readiness.
• Communication & Documentation: Draft and review internal communications related to releases, enhancements, known issues, and expected impacts. Maintain testing documentation, configuration notes, and internal support references. Ensure stakeholders are informed and prepared for application changes.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time without notice.

Expectations, Skills & Qualifications:

• A role model for our core values: Do the Right Thing, G.S.D. (Get Stuff Done), One Team, and Give Generously 
• Demonstrated commitment to timely, defect free and caring customer service
• Strong analytical, troubleshooting, and problem-solving skills
• Highly organized, self-motivated, and able to work effectively in a fast-paced, changing environment.
• Ability to manage multiple initiatives simultaneously with high attention to detail
• Flexible to change in a growing organization
• Clear, practical written and verbal communication skills, including the ability to explain complex technical concepts to non-technical audiences. 
• Demonstrated collaborative work style with a strong sense of ownership and follow through.
• Is accountable for demonstrating compliance with the Bank Secrecy Act, Privacy of Consumer Financial Information and all other federal and state rules and regulations as it pertains to their position at the bank. 

Education & Experience:

A Bachelor’s Degree from College or University and 3-5 years’ experience:

• Supporting or managing business applications in a financial services or regulated environment.
• Application configuration, testing, release support, and issue resolution.
• Working cross-functionally with Operations, Product, and Technology teams.
• Working with external vendors and managing support escalations strongly preferred.
• Familiarity with structured release management and testing practices preferred.
• Supporting digital banking platforms, core systems, or financial technology applications preferred; or
• Equivalent combination of education and experience.

What Success Looks Like:

• Business applications are stable, well configured, and clearly understood by internal teams.
• Releases are thoroughly tested, well communicated, and executed with minimal disruption.
• Issues are identified early, documented clearly, prioritized appropriately, and resolved efficiently.
• Business partners trust this role as a reliable, knowledgeable point of coordination and support.

*The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Tradition Capital Bank is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex, disability, veteran status, age, sexual orientation, or any other protected class under applicable federal, state, or local law.