Business Assistant

Role Description: 

A business assistant is responsible for supporting various office functions, performing clerical duties to ensure efficient and smooth business operations, and providing high-quality services for patients. Business assistants handle patient scheduling, assist patients with insurance claim filing and present treatment plan estimates. They welcome patients into the office, verify their appointments, and answer any questions or concerns that patients may have. 

Primary Job Responsibilities: 

• Be the first to answer phone
• Handle phone calls and relay them to necessary person if needed
• Schedule patient appointments
• Patient check out process
• Assist patients with insurance claim filing (since RCP does not process insurance it may not be as critical to know how to handle insurance but just know how to help patients file claims “as a courtesy”)
• Monitor schedule for changes in real time and adjust as the day progresses
• Daily Deposits/End of day numbers for office
• Make sure all Lab/Supply invoices are saver/scanned into the appropriate computer files
• Checking patients in and out
• Entering new patient information or current patient updates
• Answering the phone
• Sending referrals/x-rays
• Typing letters to referring doctors
• Approve Time Cards (verify time is correct)
• Assisting in operatory turn-over during busy days
• Assisting with general maintenance and housekeeping related tasks in the office

Skill and Attributes: 

• Effective and intuitive communication
• Professionalism
• Multitasking capabilities
• High level computer skills- Must be able to use Google Workspace
• Organizational abilities
• Friendliness and likability
• Motivated
• Self-aware

Education and Qualifications:

• Dental experience preferred but not required