Business Connection Specialist

ImOn Communications has been the LOCAL choice for business telecommunications services in the Siouxland area since 1997. Over the last two years, we have expanded our network to offer fiber-to-the-home Internet services to Siouxland residents. As we grow our network, we are looking for a Business Connection Specialist to join our team. 

At ImOn, you will be part of a workplace that values relationships with colleagues, customers, and our community. Our culture is focused on fostering a fun and rewarding work environment where you’ll help our team create connections, one person at a time.

This Business Connection Specialist Installs, operates, inspects, maintains, and services internet, network connections, and phone. Conducts safe and efficient operation and maintenance of various tools and equipment. Troubleshoots and repairs all cable related services and equipment. Tests equipment to adjust signal strength and ensure optimum reception. Communicates with customers on-site, encouraging them to upgrade equipment or service packages.

Essential duties and responsibilities include but are not limited to:

• Set-up service for customers, installing, connecting, or adjusting equipment; including SIP and Adtran phone services.
• Test equipment to ensure proper functioning.
• Travel to customers’ premises to install, maintain, or repair electronic reception equipment or Accessories.
• Measure signal strength at utility pole or customer premises, using electrical test equipment.
• Inspect lines or cables, recording and analyzing test results, to assess transmission characteristics and locate faults or malfunctions.
• Access specific areas to string lines or install terminal boxes, auxiliary equipment, by climbing ladders or entering crawl spaces.
• Explain services to subscribers after installation and collect any installation dues that are due.
• Perform On Call duties when assigned.
• Assist Business Construction team when available and/or needed.

We are looking for people with (minimum requirements):

• At least 3 years of experience performing installations in a service-oriented environment.
• High School Diploma or equivalent.
• Demonstrated proficiency in the use of standard hand tools.
• Strong work ethic and quick learning ability in a fast-paced, hands-on environment.
• Valid Iowa Driver’s License with a driving record that allows you to be insured by ImOn’s insurance carrier.

It would be nice if you had (preferred qualifications):

• Telecommunications industry experience
• Experience with hosted phone services such as SIP and Adtran. 

At ImOn, we'll hook you up. We offer our employees a full benefit package to include:

• A 401k plan with up to a 4% company match.
• Insurance benefits that include multiple health insurance plans to choose from, Dental insurance, free Vision insurance and Life/Disability insurance.
• A robust wellness program that offers annual health screenings as well as fitness incentives.
• Work/Life balance that includes several different types of paid time off such as paid holidays, vacation time, personal time, volunteer time off as well as parental leave and bereavement leave.