Business Control Specialist - Single Process Inventory (SPI)

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

The Specialized Consumer Client Solutions (SCCS) SPI team partners with Front‑Line Units (FLU), Business Controls, Risk, Audit, and other stakeholders to ensure the Single Process Inventory (SPI) is managed in accordance with enterprise standards. The team drives a consistent, comprehensive approach to process modeling, documentation, and enrichment across SCCS.

Responsibilities:

• Create, maintain, and govern SPI documentation (processes, risks, controls, and metrics) within enterprise systems, including the Process Owner Portal (POP) and Key Measures/ORCIT

• Guide Process Owners and Delegates through new process design, updates, and enrichment activities

• Lead and manage SPI change initiatives driven by evolving enterprise policies, standards, and regulatory expectations

• Support responses to Audit and Risk inquiries related to SPI; assess findings and support timely remediation

• Partner with Process Owners, Compliance/Risk, and Business Controls to investigate, respond to, and remediate issues raised by GCOR within established SLAs

• Ensure SPI documentation remains aligned with ongoing requirement changes and system enhancements within POP

• Support remediation and tracking of SPI‑related audit issues

• Prepare stakeholder communications, management reporting, and executive‑ready presentations

• Utilize Microsoft Office tools (Co-Pilot, Excel, PowerPoint, Word) to support analysis, reporting, and documentation

Qualifications:

• Working knowledge of process management frameworks, including process mapping, risk and control identification, and metrics alignment

• Experience with SPI and the Process Owner Portal (POP), including documentation standards and governance expectations

• Strong control mindset with a solid understanding of operational, regulatory, and reputational risk

• Analytical and problem‑solving skills with the ability to assess control gaps, interpret audit feedback, and recommend pragmatic solutions

• Project and change management capabilities, including tracking deliverables, managing dependencies, and meeting deadlines in a fast‑paced environment

• Strong organizational and time‑management skills with the ability to manage multiple priorities and stakeholder requests simultaneously

• Clear and effective communicator, able to translate complex process and control concepts for diverse audiences

• Collaborative mindset, demonstrating the ability to work effectively across FLU, Risk, Compliance, and Audit partners

• High attention to detail and quality, ensuring accuracy and consistency in regulated documentation

Requirements:

• 5+ years process engineer, process design, risk management, or business control experience

• Demonstrated project management experience and timeline

• Proven ability to document process flows, including activities, risks, control, metrics

• Knowledgeable with Enterprise Process Management Policy and Standard

• Executive communication skills with strong facilitation and verbal / written communication skills

• Robust understanding of operational controls related to compliance or risk management  

• Strong relationship management skills to navigate the complexities of aligning stakeholders

• Critical thinking and logical problem solver. Ability to understand a problem, explore solutions and present pros and cons of alternative options

• Excellent verbal and written communication & executive presentation skills

• Foster strong team environment

Skills:

• Controls Management

• Issue Management

• Monitoring, Surveillance, and Testing

• Quality Assurance

• Risk Management

• Analytical Thinking

• Attention to Detail

• Critical Thinking

• Problem Solving

• Written Communications

• Decision Making

• Innovative Thinking

• Prioritization

• Recording/Organizing Information

• Research

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Pay Transparency details

US - MD - Hunt Valley - 11333 MCCORMICK RD - HUNT VALLEY (MD5031), US - NJ - Pennington - 1400 American Blvd - Hopewell Bldg 4 (NJ2140), US - RI - Lincoln - 670 George Washington Hwy (RI1541)

Pay and benefits information

Pay range$70,000.00 - $104,400.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.