Business Controls Manager

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
 

Job Description:
This job is responsible for leading and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include executing LOB or ECF processes and tools to drive adherence to enterprise-wide standards. Job expectations include supporting the implementation of quality assurance and quality control processes within the LOB or ECF through ongoing monitoring and testing of controls, identifying issues and control improvements for remediation, and building out actions plans and milestones.

The Process Owner is accountable for end-to-end oversight of a complex, intra team process supporting contracting and events. This role owns process design, control framework alignment, and ongoing compliance with risk, audit, and regulatory expectations. The Process Owner ensures that all audit related process enhancements are fully implemented, sustained, and embedded into business-as-usual execution.

This role requires an operational excellence mindset, strong controls acumen, and the ability to work horizontally across teams to ensure consistent understanding, adoption, and execution of all process related requirements. 

Responsibilities:

• Own the end to end contracting and events process, including documentation, governance, and control alignment across all participating teams.

• Serve as the single point of accountability for process integrity, control effectiveness, and adherence to approved standards and procedures.

• Ensure full implementation and long-term sustainment of audit issue remediation and related process enhancements.

• Establish and maintain clear process ownership, RACI, escalation paths, and decision rights.

• Partner with Risk, Compliance, Audit, Legal, and Business stakeholders to ensure ongoing alignment with enterprise control requirements.

• Drive continuous improvement by identifying control gaps, process inefficiencies, and operational risks, and leading remediation efforts.

• Ensure process changes are reviewed for control impacts and appropriately governed prior to implementation.

• Provide executive level transparency through reporting on process health, control performance, audit readiness, and emerging risks.

• Act as a subject matter expert for the process during audits, exams, and risk reviews.

• Leads the assessment of the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards.

• Performs monitoring and testing of controls, identifying issues and control improvements for remediation.

• Leads the implementation of optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts.

• Manages the performance and productivity of team members that conduct quality inspection reviews.

• Ensures timely execution of QA activities including control execution, case management, and results reporting.

• Manages and reviews all operations front line unit responses for regulatory exams, internal audits, and other monitoring and inspection reviews.

• Ensures accuracy of data and that relevant information is captured for inspection metrics to support governance for dashboard reporting

Required Qualifications:

• Strong background in process ownership, operational risk, controls, or audit within a regulated environment.

• Demonstrated experience owning end to end processes with multiple stakeholders and handoffs.

• Deep understanding of control frameworks, issue management, and audit remediation sustainment.

• Operational excellence mindset with experience driving continuous improvement.

• Ability to influence across teams without direct authority.

• Strong documentation, communication, and executive presentation skills.

Skills:

• Controls Management

• Oral Communications

• Risk Management

• Stakeholder Management

• Strategy Planning and Development

• Continuous Improvement

• Drives Engagement

• Influence

• Strategic Thinking

• Talent Development

• Data and Trend Analysis

• Decision Making

• Monitoring, Surveillance, and Testing

• Problem Solving

• Quality Assurance

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent.

​It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy.

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Pay Transparency details

US - MA - Boston - 100 Federal St - 100 Federal St Lp (MA5100), US - MA - Waltham - 1025 Main St - 1025 Main St - Waltham (MA6536), US - NJ - Pennington - 1500 American Blvd - Hopewell Bldg 5 (NJ2150), US - NY - New York - 114 W 47th St - 114 W 47th St - Ust (NY8114)

Pay and benefits information

Pay range$104,000.00 - $156,200.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.