Business Development & Account Executive

Position Summary

The Business Development & Account Executive is responsible for driving growth through strategic outreach, relationship management, and market development within the healthcare space. This role blends business development, account management, and marketing execution, with a strong emphasis on independent initiative, relationship-building, and measurable results.

The ideal candidate is a self-starter who takes ownership of their contact pipeline, and is comfortable engaging with hospitals, skilled nursing facilities (SNFs), case management teams, discharge planners, and other healthcare stakeholders. This position plays a key role in expanding market presence, strengthening partnerships, and supporting organizational growth initiatives.

Essential Duties and Responsibilities

Business Development & Growth

• Develop and execute a business development strategy aligned with company growth goals.
• Identify, pursue, and secure new business opportunities within hospitals, SNFs, clinics, and care management organizations.
• Build and manage a pipeline of prospective and active accounts.
• Conduct in-person and virtual outreach to decision-makers, including case managers, social workers, discharge planners, and administrators.
• Track and analyze territory performance, referral trends, and market activity.

Account Management & Relationship Building

• Establish and maintain strong, long-term relationships with key accounts.
• Serve as the primary point of contact for assigned accounts.
• Support account onboarding, implementation, and ongoing relationship management.
• Act as a customer advocate, ensuring issues are resolved efficiently and professionally.
• Identify upsell and expansion opportunities within existing accounts.

Marketing & Market Presence

• Support development and execution of marketing initiatives and outreach campaigns.
• Coordinate presentations, materials, and collateral for client meetings and events.
• Track outreach activity and engagement metrics.
• Represent the organization at networking events, facility visits, and community functions.

Data, Reporting & Strategy

• Track and report on account activity, referral volume, and performance metrics.
• Analyze trends and provide insights to leadership to guide strategic decisions.
• Maintain accurate documentation of outreach, meetings, and follow-ups.
• Collaborate with leadership and operations to align growth efforts with operational capacity.

Cross-Functional Collaboration

• Work closely with operations, dispatch, compliance, and leadership during new account rollouts.
• Support contract implementations and service expansions.
• Provide market feedback to leadership to support service improvements.

Minimum Qualifications

• Recent business Development experience, Healthcare Administration, Marketing, or related field (required).
• Experience in account management, or healthcare sales.
• Strong understanding of healthcare environments such as hospitals, SNFs, or care coordination.
• Demonstrated ability to work independently and manage competing priorities.
• Strong interpersonal, communication, and presentation skills.
• Proven ability to build and maintain professional relationships.
• Strong organizational, analytical, and problem-solving skills.
• Experience with CRM tools, Microsoft Office, and reporting dashboards.

Preferred Qualifications

• Experience in healthcare transportation, EMS, or post-acute care environments.
• Background in healthcare operations or care coordination.
• Experience working with referral-based or contract-driven business models.

Physical & Work Environment Requirements

• Primarily office-based with frequent field visits to healthcare facilities.
• Approximately 30% office/administrative work; 70% field-based activity.
• Must be able to walk facilities, climb stairs, and navigate healthcare environments.
• Ability to travel locally as needed.
• Regular use of laptop, mobile phone, and office equipment.

Key Competencies for Success

• Self-motivated and results-driven
• Strong business acumen
• Relationship-oriented mindset
• Excellent communication and follow-through
• Comfortable working independently
• Adaptable in a fast-changing environment
• High level of professionalism and accountability

Work schedule

• Monday to Friday

Benefits

• Paid time off
• Health insurance
• Dental insurance
• Vision insurance
• 401(k)