Business Development and Portfolio Sales Manager

BMW of Bridgeport is looking to hire a Business Development and Portfolio Sales Manager to oversee and successfully manage their Business Development and Client Retention. 

As a Business Development and Portfolio Sales Manager, you will be Managing the Sales BDC representatives and the Service Drive Sales Client Advisor. responding to clients that email and / or call into the dealership with questions relating to inventory, product features, benefits of the vehicle and pricing. The BDC Manager ensures all inquiries are answered in a timely manner and stays up-to-date on customer communication contact scheduled within our CRM. 

The BDC Sales Manager's main focus points are:

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  Ensure that the BDC team generate appointments through all customer engagement channels and lead providers.

  
  


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  Manage team and personally contribute towards producing as much in-bound and out-bound customer contacts as possible (phone calls, emails, texts, etc) resulting in showroom visits / appointments.

  
  


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  Manage all in-bound customer leads through CRM Management and convert leads into sales at a 20%+ Lead Conversion ratio.

  
  


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  Understand, monitor, motivate and promote a certain level of output from the business development center on daily/weekly basis (phone calls, emails, texts, customer contacts)

  
  


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  Set appointments daily with interested customers so they can meet with a sales team member on a vehicle or model of interest

  
  


• Follow up with the previous day's, week's, month's leads and promote a culture of follow up with the BDC team and Client Advisors.


• Data mine the existing customer base for new sales opportunities proactively.


• Work with the BDC team on skills and techniques that deliver a high level client experience


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  Desk deals, value trade-ins and proactively seek opportunities.

  
  


• Back up the three retail sales managers during busy periods.

Other Essential Duties:

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  Communicates effectively, by phone, e-mail, and in person. 

  
  


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  Maintains a prospect tracking and follow-up system. Experience with Automotive Mastermind an advantage. 

  
  


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  Makes outbound prospecting calls inviting prospects to the dealership.

  
  


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  Contacts customers for retention and loyalty opportunities

  
  


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  Contacts all no-show appointments to reschedule 

  
  


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  Constantly update and purify customer records in CRM 

  
  


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  Create and confirm appointments for new and used vehicles sales customers using phone, email, and internet based chats

  
  


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  Make outbound calls to generate business for the company and follow-up with clients

  
  


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  Able to multi-task and use a multi-line phone system

  
  


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  Accurately report progress and deliver exceptional customer service

  
  


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  Accurately document all customer contacts in a web based client management system

  
  


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  Checks email frequently and responds to all inquiries

  
  


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  Keeps abreast of new products, features, accessories, etc. and their benefits to the customer

  
  


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  Maintains a professional appearance and reports to work on time

  
  


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  Able to work well within a team environment. 

  
  


• Saturday schedule with day off during the week.

Benefits:

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  401(k)

  
  


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  401(k) matching

  
  


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  Dental insurance

  
  


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  Employee discount

  
  


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  Health insurance

  
  


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  Paid time off

  
  


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  Vision insurance

  
  

Experience:

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  Customer service: 3 years (Preferred)

  
  


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  Automotive Sales Management: 3 years (Preferred)

  
  


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  Retail sales: 3 years (Preferred)

  
  


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  BMW or other brand dealership experience a plus

  
  


• Dealership systems such as VIN Solutions, Automotive Mastermind, VAuto, Rapid Recon and other tools such as Microsoft programs , excel word a plus