Business Development Asscoiate

Job Summary

The Internet Sales Consultant at Dixie Buick GMC provides sales and customer service support to the dealership through phone and online contact. This is an individual contributor role in Auto industry sales.

Compensation & Benefits

Dixie Buick GMC offers competitive compensation and benefits for full-time employees, including:

• Weekly pay with additional monthly bonus.


• hourly wage plus performance-based bonuses or commission.


• Health Insurance


• Pension Plan


• Career growth opportunities within the dealership.


• Referral Program

Responsibilities

• Answer inbound sales and service calls promptly, professionally, and courteously.


• Make outbound calls to internet leads, unsold showroom traffic, past customers, and service clients.


• Follow scripts and processes to ensure consistent communication and information gathering.


• Schedule sales and service appointments that maximize dealership efficiency and customer convenience.


• Confirm upcoming appointments and follow up on missed ones.


• Record all customer interactions accurately in the CRM system.


• Respond quickly and professionally to internet inquiries via phone, email, and text.


• Maintain a thorough knowledge of dealership products, promotions, and services.


• Work closely with the sales and service teams to ensure smooth customer transitions.


• Meet or exceed daily, weekly, and monthly appointment and contact goals.

Provide exceptional customer service with a focus on retention and satisfaction.

Qualifications

• Previous call center, BDC, customer service, or sales experience preferred.


• Strong verbal and written communication skills.


• Professional phone manner and active listening skills.


• Proficiency with CRM systems, Microsoft Office, and basic computer skills.


• Ability to multi-task and thrive in a fast-paced environment.


• Goal-driven and self-motivated with a positive attitude.


• High school diploma or equivalent required.


• Ability to sit for extended periods while on the phone or computer.


• Occasional bending, lifting, and reaching (up to 15 lbs).

EEOC Statement
Dixie Buick GMC is an equal opportunity employer and will consider all applicants for all positions equally without regard to race, color, religion, gender, national origin, age, disability, veteran status, or any other legally protected status. No person will be discriminated against in the hiring process on the basis of a disability.