Business Development Associate (New York)

Heidi is on a mission to build the indispensable medical AI that humanity can’t live without. We believe that in 2050 every clinician will practice with AI systems that free them from administrative burden and increase the quality and accessibility of care to patients across the world. Today, we have a suite of tools that modernise the way patients receive and clinicians provide care. Heidi Scribe transcribes consultations to generate clinical notes, documents and next-step actions. These tools are being stitched into a platform that will define a new mode of providing healthcare.

We’ve recently raised our $10M Series A led by Australia's largest VC firm, Blackbird Ventures and we have an ambitious global go-to-market strategy starting with the US. Therefore we’re hiring a Business Development Associate to support our international expansion and regional sales efforts of our clinical AI software.

What You’ll Do:

• Be an operational generalist to drive market penetration and revenue growth for Heidi in the US.

• Research and identify potential customers and decision-makers within the US healthcare industry to build a robust sales pipeline.

• Conduct outbound prospecting through various channels to generate interest in Heidi and secure sales meetings and demos.

• Collaborate with internal teams to deliver tailored product demos and providing support to address customer inquiries and objections.

• Maintain accurate records of sales activities, prospect engagement, and deal progress in CRM software.

• Serve as a primary point of contact for UK customers, providing expert support and guidance.

• Coordinate with internal teams to efficiently triage and resolve any product or workflow issues reported by customers, ensuring a seamless user experience.

• Gather and analyse feedback from customers to inform product enhancements and improvements.

• Conduct check-in calls with customers, offering ongoing support, resources, and best practices to enhance their confidence and proficiency in using Heidi.

What We'll Look For:

• Minimum 1-2 years of proven experience in sales, customer success, or operations, preferably within the healthcare industry.

• Strong communication and interpersonal skills, with the ability to effectively engage with customers and internal stakeholders at all levels.

• Proactive problem-solving skills with a customer-centric mindset, dedicated to delivering exceptional service and value to customers.

• Ability to work autonomously with a high level of accountability, managing multiple priorities and driving results in a fast-paced environment.

• Experience and/or understanding of healthcare of systems and the US landscape more broadly is desirable.

Attitude is more important than experience so if you are a hungry, competitive and highly motivated operator who has a knack for problem solving and building relationships we’d love for you to join our team.

What do we believe in?

• We create unconventional solutions to difficult problems and we build them fast. We want you to set impossible goals and make them happen, think landing a rocket but the medical version.

• You'll be surrounded by a world-class team of engineers, medicos and designers to do your best work, inspired by our shared beliefs:

  • We will stop at nothing to improve patient care across the world.

  • We design user experiences for joy and ship them fast.

  • We make decisions in a flat hierarchy that prioritizes the truth over rank.

  • We provide the resources for people to succeed and give them the freedom to do it.

Why you will flourish with us 🚀?

• Flexible work with a 50% hybrid environment

• Additional paid day off for your birthday and wellness days

• A generous personal development budget of $500 per annum

• Learn from some of the best engineers and creatives, joining a diverse team

• Become an owner, with shares (equity) in the company, if Heidi  wins, we all win

• The rare chance to create a global impact  as you immerse yourself in one of Australia’s leading healthtech startups 

• If you have an impact quickly, the opportunity to fast track your startup career!