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Business Development Call Center Agent

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Number of Applicants

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Job Description - Business Development Call Center Agent



BDC AGENT


Monday-Friday with a shift in between 7:30am-6pm, rotating Saturdays 8am-5pm


Benefits:



  • Health Insurance

  • Health savings account

  • Dental Insurance

  • PTO

  • Vision Insurance

  • 401(k) Matching

  • Employee Discount

  • Life Insurance

  • Referral program

  • Retirement plan


What you will do:



  • Answer customer calls, emails, and texts in a timely manner.

  • Schedule appointments.

  • Assist customers with their automotive questions/ needs.

  • Data mining to increase appointments.

  • Building relationships for long term customer retention.

  • Maintain the dealership reputation by professionalism and having knowledgeable communication skills with customers.

  • Maintaining interdepartmental relationships to more efficiently meet customer needs.


Qualifications:



  • High school diploma or equivalent; additional education or relevant certifications in customer service or automotive fields are a plus.

  • Ability to pass background check & drug screening.

  • Motor vehicle record in good standing

  • Proven experience in customer service, preferably in an automotive service setting.

  • Excellent verbal and written communication skills, with the ability to convey technical information in a clear and understandable manner.

  • Strong organizational and time management skills to handle multiple calls and appointments efficiently.

  • Proficiency in using customer relationship management (CRM) software and scheduling tools.

  • Knowledge of automotive maintenance and repair services is advantageous.

  • Ability to remain calm and composed under pressure while delivering exceptional customer service.

  • A positive attitude, strong work ethic, and a passion for providing excellent customer experiences.




Original job Business Development Call Center Agent posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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