Business Development Call Center Agent

BDC AGENT

Monday-Friday with a shift in between 7:30am-6pm, rotating Saturdays 8am-5pm

Benefits:

• Health Insurance


• Health savings account


• Dental Insurance


• PTO


• Vision Insurance


• 401(k) Matching


• Employee Discount


• Life Insurance


• Referral program


• Retirement plan

What you will do:

• Answer customer calls, emails, and texts in a timely manner.


• Schedule appointments.


• Assist customers with their automotive questions/ needs.


• Data mining to increase appointments.


• Building relationships for long term customer retention.


• Maintain the dealership reputation by professionalism and having knowledgeable communication skills with customers.


• Maintaining interdepartmental relationships to more efficiently meet customer needs.

Qualifications:

• High school diploma or equivalent; additional education or relevant certifications in customer service or automotive fields are a plus.


• Ability to pass background check & drug screening.


• Motor vehicle record in good standing


• Proven experience in customer service, preferably in an automotive service setting.


• Excellent verbal and written communication skills, with the ability to convey technical information in a clear and understandable manner.


• Strong organizational and time management skills to handle multiple calls and appointments efficiently.


• Proficiency in using customer relationship management (CRM) software and scheduling tools.


• Knowledge of automotive maintenance and repair services is advantageous.


• Ability to remain calm and composed under pressure while delivering exceptional customer service.


• A positive attitude, strong work ethic, and a passion for providing excellent customer experiences.