Business Development Center Associate

We are looking for an Business Development Center (BDC) Representative to convert internet and phone leads into showroom appointments through consistent, timely and professional communication -- driving store traffic and supporting overall sales performance. The right person must and love working with people as well as have strong typing, listening and communication skills. It is important that the BDC associate maintain professionalism in every interaction, you are the dealership's first impression!

A Business Development Center (BDC) agent is the backbone of the dealership in today's market. Most of our shoppers begin online - efficiency, knowledge and professionalism directly determines the success of the dealership. 

By working at a Ford dealership, you can be a part of a brand that honors the past, and is invested in the future. Join the Ford Family where we value service to each other and the world as much as to our customers!

Responsibilities:

• 
  Lead & Appointment Management: log every contact attempt and conversation into the Customer Relations Management (CRM) tool with complete and accurate notes.
  
  
  
  • Focus on setting appointments 
  
  
  • Track and confirm all appointments daily
  
  
  • Schedule follow-up calls and appointments
  
  
  • Always nuture leads, assisting customer in finding their needs
  
  
  • Complete a minimum of 100 outbound calls per day.
  
  
  
  


• 
  

  Product & Inventory knowledge: essential to success; must be able to confidently discuss vehicle features and options. 

  
  
  
  
  • 
    

    Explaining product performance, application and benefits to prospects and describing all optional equipment available for customer purchase. Determine each customer's vehicle needs by asking questions and listening

    
    
  
  
  
  


• 
  

  Review and analyze each lead at the end of each day, week, month and year to determine how to better assist clients in their time and facilitating their car buying needs. 

  
  


• 
  

  Communication & Phone Skills 

  
  

 Benefits:

• 
  

  Competitive Pay

  
  


• 
  

  Flexible Working Hours

  
  


• 
  

  Health Insurance

  
  


• 
  

  PTO & Sick Leave

  
  

Requirements:

• 
  

  Automotive sales background preferred

  
  


• 
  

  Excellent customer service and organizational skills

  
  


• 
  

  Self-motivated, goal-oriented, and enthusiastic presence in a team environment

  
  


• 
  

  Strong written and communication skills

  
  


• 
  

  Valid driver's license required and clean driving record

  
  


• 
  

  Ability to pass a background check and drug test

  
  

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.